Housing Officer
5 days ago
**Reed Talent Solutions**are currently working with a Barnsley based Housing Association to recruit Housing Officers on initial 4-month contracts. The post-holder will be responsible for delivering a proactive reassuring practical and visiblecustomer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage.
**Role Information**
- 4 month contract with potential to extend
- Pay rate - £13.18 per hour
**Key Responsibilities**
- Deliver a highly visible, effective & proactive tenancy & estate management service
- Deal with all breaches of tenancy regulations, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
- Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
- Identify vulnerable clients by the completion of support checklists and appropriate support package and action plans, at sign up or where potential support issues become apparent.
- Work with community groups and representatives to agree local priorities in the area (e.g. Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
- Provide support and make appropriate referrals to services within the Housing Association or to external support providers within agreed timescales as agreed with the Housing Management Team Leader
- Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment.
- Organise and assist the community with regard to minor environmental clean-up campaigns. Participate in estate inspections including Independent Living Schemes and communal areas to complete and monitor action plans and make referrals to other service providerswhere necessary.
- Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies (e.g. multi agency meetings, lettings, repairs, Safer Neighbourhood Service and Police etc.) Identify and signpost anyrepair/maintenance issues accordingly.
**Essential Criteria**
- NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience/transferable skills.
- Experience of social housing, including estate management and tenancy Management or Community Safety related work.
- Ability to understand and meet the needs of customers to ensure excellent customer service
- Ability to understand community issues as well as current housing issues
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