Housing Coach

1 week ago

Barnsley, United Kingdom Berneslai Homes Full time

**Working Arrangements**: Full Time

**Hours of Work**: 37 hours a week

**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: _Creating great homes and communities with the people of Barnsley._

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can-do** attitude to make change happen, and stay **Curious **to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

**The Housing Coach role**:
We have an exciting opportunity for a **Housing Coach **to join our Tenants First team

Our Housing Coaches redefine the way we support new tenants that need it, you’ll provide expert advice and practical assistance, working with tenants to help address often multiple and complex issues which could prevent a tenancy being successful. This will involve a degree of persistence, and the ability to have difficult conversations and challenge behaviours.

**Key duties and responsibilities of our Housing Coach**:

- Support eligible applicants to access housing appropriate for their needs and provide support to customers when viewing, signing, and moving into a Berneslai Homes property.
- Work with and prepare applicants and new tenants to understand the responsibilities involved when taking on and managing a successful tenancy to include finances, tenant / landlord responsibilities, community cohesion etc.
- Use skills and curiosity to undertake a comprehensive needs and risk assessment of eligible applicants, tenants, and their families in order to inform recommended intervention, implementing holistic, solution focussed support plans.
- Work with our eligible applicants and tenants to identify their life goals, employment skills and aspirations for work / training. Help them to achieve these aspirations, referring to appropriate agencies for help & support.
- Have the skills and confidence to be able to challenge customer behaviours and address any issues which may prevent a tenancy from being unsuccessful, whilst at the same time empowering tenants to make positive decisions.
- Monitor eligible introductory tenancies and initiate any actions necessary during the initial four week period until handover to Neighbourhood Officer(s) in accordance with procedures.
- Identify issues of concern in an appropriate professional manner and report and act upon any incidents that would require further intervention to the appropriate agency, for example safeguarding concerns, anti-social behaviour and ensure any long term support is put in place.
- Maintain robust and auditable information systems in line with service requirements and have the expertise to write up effective case management notes and performance management.
- Ensure seamless handover the Neighbourhood Officer at the end of the support period, to include a tenancy sustainability plan.

**What we’re looking for in our Housing Coach**:

- Level 3 qualification or equivalent and relevant experience
- Demonstrate a positive, flexible approach to team working.
- The ability to communicate with residents and colleagues effectively.
- Experience of working in social housing
- Ability and willingness to respond positively and effectively to change and innovation.
- Willingness to work flexible hours to meet the needs of the service.

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

***

**Key Dates
**Further Information
For an informal discussion about this role, please contact Dominic Dimanna, Tenants First Team Leader, on 07976 532060.

CVs will not be accepted.

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