Customer Service Assistant
5 months ago
Responsibilities within the Department:
- Respond to inbound contact on the phone and online through various platforms
- Track orders as they process through courier networks
- Report issues/process improvement opportunities to supervisor
An award-winning e-commerce business based in Chichester is currently looking for a new member to join its purchasing team.
We're seeking an extremely efficient individual with great problem solving skills. A key area of the role is ensuring customers are receiving their goods on time and to the highest standards possible. Continuous review of processes and spotting issues preventatively or as they arise is key to our team's success.
A good level of literacy and attention to numerical detail is required, and computer literacy is important.
The role would suit someone with a general interest in people, as well as home and garden ware and decor. We sell an exciting range of not only good value, but great quality products and this excitement for our products should shine through in our interactions. This might suit someone who is looking to transition or return to an office role, or enter their career in Customer Services. We welcome applicants at all experience levels.
The successful applicant will be entering a rapidly growing business with great aspirations for the future, a great working and social environment with a rewarding career awaits.
Key Skills Required:
- Good computer literacy: Excel / Outlook.
- Great level of spoken and written English.
- The ability to work independently
- Use own initiative
- Good organisational and communication skills
Particulars:
- Place of work would be Baffins Lane, Chichester.
- Hours would be 37.5 per week.
- Normal hours would be Monday to Friday.
- Salary - £18,000 - £24,000 (depending on experience.)
- Holiday - 28 days including Bank Holidays
Pay: £18,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Rinkit - Purchasing Assistant
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