Insurance Auditor
3 days ago
**Insurance Auditor**
**Tonbridge**
**Monday to Friday 9 - 5**
**£30,000**
My client is based in Tonbridge is looking for a experienced Insurance Auditor for their team.
You will Contribute to the development of and to execute the company's Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, BusinessImprovement Team and SMT.
**Duties include**:
- Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
- Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
- Develop reporting formats for sharing with external parties
- Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
- Experience of between 5 - 10 years within an insurance claims handling and/or claims supervisory role
- Knowledge of Household Policy Structure, covers and £limits/excesses
- Excellent verbal and written communication skills
- Organised and methodical
- This role is being handled by Lisa Belcher, Recruitment Consultant for Pearson Whiffin Recruitment._
Not quite the right role but still looking?
- By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far_
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