Financial Claims Specialist
3 weeks ago
Overview
We are working with an expanding Insurance Claims company looking to recruit a Claims Auditor.
The key responsibility as Claims Auditor is contributing to the development and execution of the company's Claims Journey Audit programme and processes.
This involves ensuring that randomly selected claims are audited thoroughly and appropriately, with feedback provided directly to the agent, Head of Claims, Business Improvement Team, and Senior Management Team.
Responsibilities
- Review claims and associated call recordings and portal messages to assess and score claims handling and customer journey.
- Propose design improvements and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT, and MI Management Team.
- Develop reporting formats for sharing with external parties and create MI reports on audit findings that clearly highlight training needs.
- Collaborate with various teams to improve the claims journey.
Requirements
The ideal candidate will have extensive claims experience (preferably in Motor) and experience with the MOJ portal.
Benefits
The salary for this role is between £30,000 - £32,000 per year.
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