Customer Service Advisor

4 weeks ago


Birmingham, United Kingdom vMobility Group Limited Full time

Exciting opportunity to join a fast-paced, entrepreneurial new business, working as a Mobility Agent, administering vehicle hire and repair bookings.

We are looking for enthusiastic and motivated individuals, with a passion for customer service, to join our team, working in a modern office environment located on Birmingham Business Park.

**Responsibilities and Duties**
- Manage vehicle hire and repair bookings, online or via telephone
- Record customer information, including taking payments
- Liaise with customers and suppliers, resolving queries and providing progress updates
- Arrange delivery and collection of hire vehicles
- Represent the business and our panel of suppliers in a professional, courteous and efficient manner

**Qualifications and skills**
- Excellent communication skills
- Professional and courteous manner with customer service experience
- Self-motivated and able to work in a fast-paced environment
- Team player with excellent interpersonal skills
- Experience working in car rental or vehicle repair is desirable but not essential (full training will be provided)
- Flexibility in working hours, with shift patterns available, including some Saturdays
- 5 GCSEs Grade A to C (or equivalent)

**Package**
- Competitive base salary with bonus earnings potential
- Full time hours, with shift patterns available, Monday to Friday between 8.30 am and 6.30pm and Saturdays between 9am and 12pm.
- Career progression and development
- Opportunity to work in a sociable team environment

**Salary**: £21,000.00-£23,500.00 per year

**Benefits**:

- Canteen
- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 01/08/2023



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