Lettings/tenancy Coordinator
2 months ago
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- My lovely client in Dorking is seeking an Administrator to join their lettings team. You will be dealing with new, existing and ending tenancies in a busy and well established department.
**Key Responsibilities**
- Setting up tenancies on Goodlord and sending/monitoring references for Tenants
- Drawing up tenancy agreements and sending pre-tenancy information to Tenants
- Booking check-ins/outs and compliance checks
- Registering and de-registering deposits
- Conducting right to rent checks on Tenants in line with the current regulations
- Raising tenancy invoices and taking payments
- Contacting utility companies and managing void period bills
- Dealing with tenancy renewals and rent reviews
- Processing notices and liaising with the Negotiators, to remarket the properties
- Drawing up Section 21 and Section 13 notices
- Dealing with non-managed deposit returns
- Ensuring compliance knowledge is kept current
- Chasing rent arrears
- Drawing up variation of contracts for mid tenancy requests
- Dealing with Tenants and Landlords questions regarding the whole tenancy process
- Answering phone calls and taking details of enquiries if negotiators are out of the office
- Following up rent arrears
**Key Skills**
- Good customer service and telephone manner
- Knowledge of Reapit/Goodlord beneficial but not essential
- Good knowledge of Word and Excel
- Good organisational skills
- Ability to prioritise workload
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