Head of Property Maintenance

3 weeks ago

Dorking, United Kingdom Reed Business Support Full time

My client is a fantastic organisation within the Estate Agency field who are currently looking for a Head of Property Maintenance to join them on a permanent basis. You will assist and head the Property Management department and look after a portfolio ofresidential units and a team of 2 Coordinators. You will need to be a car owner and hold a full driving licence. Monday-Friday 9am-6pm and every third Saturday 9am-1pm (with time off in lieu the following week) - Dorking office. £30,000 to £35,000

**Duties and Responsibilities Head of Property Maintenance**:
Looking for both a people person, with the ability to build rapport with clients and their team extremely quickly, and someone with management experience who can successfully drive a team forward to provide exceptional service, to landlords, tenants andcontractors.

As the Head of Property Maintenance, you will be directly responsible for the success of the Property Management service the client offers; therefore, Property knowledge and prior management experience will be needed for this role.
- You will need to be a dynamic person with experience in Property Management/Maintenance in the Residential lettings market.
- Looking for someone who loves organising people. Someone who enjoys communicating face to face and on the phone with customers and suppliers.
- Dealing with all property maintenance issues and reporting them on our CRM (Reapit) and online reporting portal (Fixflow)
- Obtaining quotations from contractors and arranging maintenance works
- Liaise with Contractors, Tenants and Landlords to ensure all statutory certificates are in place and renewed as necessary. To include but not limited to Energy Performance Certificates (EPCs), Gas Safety tests, Electrical Safety test, Boiler Services, ChimneySweeping and PAT Testing.
- Legislation focused, knowledge of current and up and coming compliance for landlords.
- Dealing with End of Tenancy process and deposit returns, negotiating between Landlord and Tenant to resolve any damages and liaising with tenancy deposit scheme where necessary.
- Oversee the smooth running of the department.

**What the Head of Property Maintenance should have**:

- Previous experience in residential lettings property maintenance
- Excellent IT skills Recording all accurate file notes on the property management system (Reapit and Fixflow)
- Excellent telephone manner and communication skills
- Excellent organisational and time management skills
- A good sense of humour

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