Head of Operations Delivery

1 month ago


Manchester, United Kingdom AQA and AQA Affiliates Full time

**Head of Operations Delivery**

**Secondment opportunity - Maternity Cover 14 months**

**Manchester**

**Salary: £75,044 - £87,764 per year**

**Hybrid/Smart Working**

Are you looking for a **new challenge**?

The challenge here is to **ensure more than 10 million exam papers are marked** every year.

As our current Head of department goes on maternity leave you'll guide and **support a division of 400 colleagues** striving to be a world class operation, doubling your headcount during the peak exam series.

You're **authentic, collaborative and results-focussed** currently leading **large, multi-site, seasonal volume teams** to deliver and excel, looking to play a key part in driving our strategy forward. There is a real focus on future proofing and digital diversification which includes growing our product base in the UK and internally, ultimately working in this role could very well open up **further opportunities** in the wider organisation.

**Purpose**

Enable operational effectiveness by **empowering and inspiring multi-site, high performing delivery teams** to successfully plan and deliver the examination series across all areas. Ensuring accountability, focusing on meeting regulatory requirements, putting customers front and centre and delivering a best in class service.

Working closely with the Director of Operations and a peer group of Operational experts you'll have an expert team to guide, drive and support who look after
- Preparation: Ensuring our markers are equipped, trained, supported and quality assured
- Marking: Tracking progress against milestones and ensuring the highest levels of quality for both exams and coursework
- Post Results: Processing any reviews of marking requested by learners

**What's in it for you?**
- **Operational impact and influence across the entire organisation** on behalf of thousands of teachers and students nationwide.
- Reporting into the Director of Operations who encourages **professional and personal development**.
- **Supportive and driven peer group** and senior leadership team as well as a motivated team to coach, mentor and guide.
- Access to a pension which would see you paying in 7% and AQA contributing 11.5%.
- Life Assurance, 25 days holiday increasing with service and **Christmas off**.
- The ability to unwind and **focus on self-care** through the full Headspace App and our Employee assistance and wellbeing programmes.

**What you'll do**
- As a key member of the leadership team, create and implement operational delivery plans which exceed KPIs, meet financial targets and inform the business planning and budget process.
- Support and guide teams in capturing and proactively maintaining a clear overview of strategic risks and in countering those risks through identifying appropriate changes and initiatives.
- Commit to a culture of continuous improvement and performance management within and across Operations teams.
- Foster a spirit of collaboration and accountability across the organisation to influence and hold to account stakeholders in all elements of examinations delivery and strategic objectives.
- AQA are governed by external regulators so it is imperative that regulatory requirements are met through all areas of operational activity.

By championing and modelling operational excellence and continuous improvement across the Operations team you'll inspire teams to consistently exemplify 'results matter' and put our customer front and centre, supporting our commitment to making AQA a great place to work.

**What next?**

We are looking to hold an initial pre-screening call followed by a 90 minute Teams interview with a view to having an offer made by Mid to End of March 2023.

LI-Hybrid

CRE22

**Recruitment Agencies**

We have a preferred supplier list (PSL) in place.


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