Head of Operations

3 weeks ago

Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

HInM has a strong track record of delivering innovation into practice. We are looking for a Head of Operations - Programme Delivery to help us take the next step in our organisational development and deliver operational excellence, transforming healthcare and driving positive change.

Reporting directly to the Executive Director of Operations, the Head of Operations will lead on delivery of an outstanding Programme Delivery function, aligned to HInM governance and operating model.

**Please note**:
**The recruitment and selection process will include**:
Fireside chat - 18 March 2024

Stakeholder Engagement Panel - 21 March 2024

Interview - 21 March 2024

A proven track record of overseeing complex programme delivery, leading operational and organisational development demonstrating exceptional leadership and people management skills to deliver results.

Demonstrable experience of matrix working you will possess strong interpersonal, influencing & negotiating skills showing credibility with internal and external stakeholders.

Collaboration and partnership working and the ability to establish and maintain high quality relationships is essential.

Leadership on workforce planning and deployment, talent and succession planning working closely with our HR & OD team to optimise resource capacity and capability aligned to programme delivery and pipeline requirements, building strong capabilities within the teams.

Experience of implementing strategy to deliver operational excellence is essential as is demonstrable experience of organisational development to engage teams delivering successful outcomes.

The Head of Operations will oversee delivery of HInM’s broad and complex portfolio of programmes as per programme scope, working in close collaboration with HInM’s Programme Directors and Head of PMO Assurance, providing solutions, mitigating risk, ensuring high quality, consistent standards of delivery.

Health Innovation Manchester’s vision is to become a recognised international leader in accelerating innovation that transforms the health and wellbeing of our citizens. HInM work with researchers and innovators to discover, develop and deploy new solutions, harnessing the transformative power of health and care, industry and academia working together to address major challenges and tackle inequalities. The organisation is hosted by Manchester University NHS Foundation Trust (MFT).

Health Innovation Manchester brings together the best of the NHS with a culture that champions new ideas and innovation.

We are based at Citylabs, which is in the MFT Oxford Road site. We have embraced agile working, with combining on-site and remote working, flat multi-disciplinary teams, rapid delivery of benefit through ’sprints’ and a real focus on user centric design. This means that we can come together when it matters most and promote a health work-life balance.

Our culture is inclusive and welcomes anyone with a passion for innovation and a desire to make a difference. We are committed to promoting equality of opportunity, celebrating and valuing diversity.

We continuously look to improve our offer to staff in areas like health and wellbeing, benefits and flexible working. We want you to enjoy working in environments which are efficient, responsive and holistic and we are empowering teams to create conditions for this.

For the full description of the role, please refer to the JD

Operational
- Accountable for developing and delivering project management expertise, promoting innovation and supporting operational excellence across the innovation pipeline.
- Lead on optimisation of programme delivery, influence and negotiate to deliver operational effectiveness.
- Work closely with Executive Management Team (EMT) business and to be responsible for developing the delivery strategy and implementation, being responsive and dealing with uncertainty and adapting plans as required.
- Co-ordinate delivery activities, responding to requirements from the Programme Directors, providing leadership on setting delivery priorities in line with operational needs and make schedule adjustments to meet timely delivery goals.
- Oversee programme delivery of standardised agile project management processes, methodologies, tools, and templates across the teams, ensuring best practice approaches.
- Utilisation of data, analytics, insights and intelligence, and interpretation of highly complex information to demonstrate impact or to identify improvement areas/options.
- Lead on analysing and troubleshooting programme and project issues and themes in a timely manner and manage escalations as required.
- Oversee day to day delivery activities and provide operational grip and oversight for the delivery team functions, providing direction and guidance.
- Responsible for management of programme tension across portfolio, presenting solutions in situations which could be highly contentious.
- To monitor, interpret and quality assure progress again

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