Head of Operations

2 weeks ago


Manchester, United Kingdom Applause IT Ltd Full time

**Manchester / Hybrid - £70,000 - £90,000**

Applause IT are looking for a Head of Operations with hands on experience leading SRE, Production Management or Software Engineering teams. Reporting into the CTO you'll be responsible ensuring the business-critical solutions are kept operational and performing at all times.

The successful Head of Operations will have experience and knowledge of the following:

- Experience leading SRE, Production Management or Software Engineering teams.
- Influence and initiate SRE practices with development, operational and product groups to align technology service/solution delivery.
- Able to define and report "progress" on strategic initiatives and project level tasks to all stakeholders including senior executives, clients and use effective communication approaches with each constituency.
- Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality to ensure service level agreements are met.
- Drive capacity planning, performance analysis, instrumentation and other non-functional systems requirements.
- Experience operating and implementing distributed & highly concurrent service-based architectures, including microservices, containerized services, and/or serverless architectures.
- Manage availability, latency, scalability and efficiency of our solutions with a focus on fault tolerant approaches.
- Proven experience in implementing advanced observability and alerting at scale.
- Excellent understanding of managing a production incident, through to Root Cause Analysis/Post Mortem and implementation of RCA outcomes.

There are ample opportunities for personal development and career progression within the business. Moreover, you will regularly receive training and opportunities to further your skill set.

***

**Head of Operations**

**Manchester / Hybrid - £70,000 - £90,000


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