Operations Administrator

3 months ago

Norwich, United Kingdom Liftshare Full time

Job Title **Operations Administrator**

Responsible To **Head of Operations
- Mobilityways is on a mission to make zero carbon commuting a reality. We produce ground-breaking climate tech empowering large employers to measure, reduce and report on their commuter emissions.Main duties

The Operations Administrator role is a key part of the Operations team, providing assistance to the whole company in regards to Office, Human Resources, IT & Compliance support.

**Operations Responsibilities **include:

- Maintaining the condition of the Collaboration Space, ordering supplies.
- Meet & greet any guests, schedule meetings
- Liaising with cleaners, maintenance workers or utility providers
- Organises company-wide social & wellbeing events, a key part of our commitment to a fantastic company culture
- Oversee our hybrid and remote working processes, suggest improvements
- Assist with awards entries & attendance (we are the current EDP Employer of the Year)
- Address employee queries regarding office management
- Champion & help to execute our 9 Pillars of Culture and Operational Excellence and CLUB company values - ensuring that our culture underpins all that we do
- Help to organise team day events including training, booking locations & activities.
- Purchase team gifts & awards including WOWs & Employee of the Year.
- Partner with the Head of Operations to establish, update and maintain office policies as needed
- Social Committee member, plan key celebrations & events each quarter
- Help to maintain and organise our internal SharePoint file management system
- Maintain company mobile phone contracts
- Support the Business Continuity process, documentation & procedures
- Assist in the reviews of outsourced & integrated systems, ensuring we have the most cost effective & efficient processes across the business.
- Support other members of the team when needed

**Human Resources Responsibilities**:

- Assist in the recruitment process including scheduling interviews & liaising with external Recruitment agencies
- Assist in the onboarding of new hires
- Help to maintain HR policies in line with best practice & our company values Work with the Head of Operations to support implementation of staff benefits including private health insurance, volunteer days & flexible working.

**Information Technology Responsibilities**:

- Co-ordinate with our IT & Compliance Manager to purchase equipment
- Process employee access requests - new/change/removal
- Adhere to & champion our security strategy & standards
- General IT support & queries
- Aid in completing internal audits
- Work with the Ops team to develop & deliver training materials including Cyber Risk Awareness and Processes.
- Support in the maintenance & management of devices (laptops and mobile phones) Key role in the Ops team to deliver & improve process, reduce Operations Debt and support the wider team

**Compliance Responsibilities**:

- Support the Ops team to ensure maintenance of certifications (ISO 27001 2022, BCorp, Cyber Essentials etc).
- Champion our internal polices, ensuring they’re fit for purpose, reviewed in a timely fashion, organised & easily accessible.
- Own our Health and Safety policies, Risk Assessments, training & requirements. Support the Ops team in meeting legislative, law and compliance standards including GDPR and Data Protection procedures.

In order to be successful it’s important that you:

- Champion a performance culture that embeds accountability and productivity.
- Are professional at all times.
- Work closely with the Head of Operations and IT & Compliance Manager to solve operational issues.
- Communicate in a timely & effective way any risks, progress & successes to the Ops team and your line manager
- Effectively manage your workload, priorities & planning to achieve OKRs. Support a culture of continuous business improvement.

OKRs
- Team NPS.
- 100% paperwork queries responded to within 7 days Proven performance against the 9 Pillars plan

Person specification
- You should be an experienced Administrator, ideally with 2+ years working in a fast paced office environment.
- Proficient in the Microsoft Office suite including Word, Excel, Outlook and PowerPoint.
- Confident to undertake the training required to configure and maintain ICT devices and cloud systems.
- It’s essential that you are a strong written & verbal communicator, with experience in engaging stakeholders.
- You should have a passion for sustainability & be aligned to our company mission.
- You should be organised & have a structured approach to work, experience in project management will be useful.
- Confident to strive for personal development
- You should have a passion for supporting and maintaining a positive company culture Experience working in an ISO 27001 company would be a benefit

Our values
- We are **Customer Obsessed **- We put ourselves in the shoes of every customer, find out what they really value & are relentless in delivering excell

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