Head of Operations
1 month ago
**What you'll be doing**:
**We are very excited to be recruiting an experienced Head of Operations to join the Rapport Strategy Team who will be a visionary leader for our operational teams across the UK and Ireland.**
**You will join an energetic, driven and fun team, working Monday to Friday in a brand-new office located near Holborn. Additionally, you will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK.**
As an addition to our strong operations team, you will lead, mentor and coach a number of varied Rapport contracts. As the Head of Operations, you will lead account retention and contract growth within your team and the overall business, including generating innovations that enhance and maintain a seamless and personal guest journey.
You will work with peer managers to ensure our teams provide personalised and intuitive services to our clients and their guests. Taking personal ownership and responsibility for the standards of service delivered to our clients and their business is a crucial part of this role. Excellent reporting and account management disciplines are to be maintained at all times.
**More about the role**:
- To develop effective working relationship with all account Clients, acting as the Head Office contact or ‘trusted partner’ for all areas of client interaction.
- To recruit, coach, guide and mentor Rapport’s leaders to ensure that they are of the highest possible calibre and trained accordingly.
- To assist where appropriate in producing regular service reports to deliver accurate trading and cost analysis, communicating our results to the senior management team.
- To drive change that enhances services provided, maximising technology and innovation in the process, and communicating best practice across the team.
- To manage negotiations, tensions, change and/or disagreements, with a focus to achieve ‘win-win’ outcomes, and build positive relationships.
**What we’ll give**:
- Competitive depending on experience
- Compass exclusive offers on PerksAtWork
- Access to a wide range of programs to train and develop you
- Refer a friend Scheme
- Private Medical Insurance
- Discretionary Bonus
- Enhanced pension contributions
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
**Who you are**:
You will ideally have extensive hospitality industry experience, which may include luxury hotels and/or leading airline businesses. Regular UK and some international travel may be required.
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