Customer Relations

2 weeks ago


London, United Kingdom Primary Finance Full time

London (Hybrid)

Full Time

**Role Description**

**Duties and Responsibilities**
- Contact requests / support tickets
- Telephone call-backs
- Virtual and in-person meetings
- Contributing during webinars and company events (answering questions, ushering)
- Scheduling calls and routing customers between departments, communicating with larger team
- Communicating with investors and prospective customers
- Processing sensitive client documents (ID, bank statements)
- Carrying out due diligence checks on clients, to include Know Your Customer (KYC) and Anti-Money-Laundering (AML) checks
- Understanding the various products and services offered by the company and being able to explain it to the customer concisely and effectively
- General Administrative tasks across the company

**Key Skills and Experience**
- Strong experience of call handling and managing customer expectations
- Strong experience of dealing with customer queries effectively
- Good interpersonal and teamworking skills
- Strong written communication skills
- Experience using software including MS Office, Cloud storage platforms and CRM tools to manage, track and update customer journeys preferred

**Benefits**
- Attractive salary + bonus
- Annual Training budget
- Flexible and hybrid working atmosphere
- Pension scheme
- 28-day holiday allowance (excluding Bank Holidays)
- 4 duvet mornings per year
- 1 charity day
- Team activity events throughout the year
- Breakfast and lunch learning sessions in the office
- 100s of high street perks and discounts
- Employee share scheme (to be finalised)
- Medical benefits (to be finalised)
- Electric car and bike scheme (to be finalised)



  • London, United Kingdom Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Duties and Responsibilities** - Action Customer Relations complaints including escalation from...


  • London, United Kingdom Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **DUTIES AND RESPONSIBILITIES** - Action Customer Relations complaints including escalation from...


  • London, United Kingdom Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **DUTIES AND RESPONSIBILITIES**: - Action Customer Relations complaints including escalation from...


  • London, United Kingdom Southbank Centre Full time

    We are looking for a Customer Relations Manager to join our Visitor Experience and Ticketing department on a permanent full time basis.  The Customer Relations Manager is a role that responds to customer feedback and complaints, and undertakes key administrative tasks to keep our events running smoothly for visitors. The role sits in the Visitor...


  • London, United Kingdom CCA Recruitment Full time

    **Customer Relations Officer - Sidcup/Stratford (12 Months FTC)** **Title**:Customer Relations/Complaints Officer **Contract Type**:12-month FTC **Location**:Sidcup or Stratford - Hybrid working with 3/4 days being home based **Salary**:£28,553 per annum **Hours**:35 hours per week **Shifts**:Monday - Friday, shifts between 8am - 8pm (usually 8am -...


  • London, United Kingdom Informa Connect Full time

    Company Description Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • London, United Kingdom Paul Rhodes Bakery Full time

    **Customer Relations Advisor (FT) - Remote working** Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues. **Position...


  • London, United Kingdom Third Solutions Full time

    We are recruiting for a temporary Customer Relations for an independent NFP organisation who help small and medium sized companies improve their performance. You will need strong administration, customer service ,research and IT skills. Remote Based The Role Delivering a high-quality customer service to our prospective customers. Customer Engagement &...


  • London, United Kingdom Baynard Health Full time

    An opportunity has arisen in our London office for a Customer Relations Advisor. We are looking for someone that has experience of working within a reception type or customer service type role. Someone who can deliver a first class customer service but also help on the admin side of the business when required. Package: 25 days annual leave plus your...


  • London, United Kingdom Paul Rhodes Bakery Limited Full time

    **Customer Relations Advisor (FT) - Remote working** Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues. **This...


  • London, United Kingdom Paul Rhodes Bakery Limited Full time

    **Customer Relations Advisor (FT) - Remote working** Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues. **_This...


  • London, United Kingdom Informa Connect Full time

    Company Description Informa Connect, part of the FTSE100 Informa Group, is a global organization which organizes major branded annual events and operates specialist digital communities that are key convening places for a market. Informa Connect run around 800 events each year in over 60 countries, create digital platforms based on engaging news and...


  • London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...


  • London, United Kingdom New Moorgate London Full time

    We’re looking for a driven, ambitious, and organised individual to join our team. You will be working closely with the team to support and help implement and enhance the overall Customer Relations strategy. Working within a matrix organisation and in a socially responsible manner, the Customer Relations Executive executive will implement the player...


  • London, United Kingdom Paul Rhodes Bakery Limited Full time

    Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues. **This role is based on working from home, but we expect that...


  • London, United Kingdom MUFG Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...


  • London, United Kingdom Fusion Practices Full time

    About Us:Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Fusion Practices is a leading Cloud Technology consultancy delivering HR and finance transformations across financial services, insurance, banking, construction, and the public sector. You may or may not have business...

  • Business Development

    4 weeks ago


    London, United Kingdom Fusion Practices Full time

    Job Description About Us: Fusion Practices is a leading Cloud Technology consultancy delivering HR and finance transformations across financial services, insurance, banking, construction, and the public sector. You may or may not have business development experience, however what matters is your desire to excel and interact with our prospects and...


  • London, United Kingdom Fusion Practices Full time

    Job DescriptionAbout Us:Fusion Practices is a leading Cloud Technology consultancy delivering HR and finance transformations across financial services, insurance, banking, construction, and the public sector. You may or may not have business development experience, however what matters is your desire to excel and interact with our prospects and customers to...