Customer Relations Coordinator

2 weeks ago

London, United Kingdom Informa Connect Full time

Company Description

Informa is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

**Job Description**:
An exciting opportunity has arisen for an experienced **Customer Relations Coordinator** to join the newly formed Customer Relations team within the Life Sciences division of Informa Connect.

The role will report directly to the Head of Customer Relations & Registration for the Life Sciences Division of Informa Connect. Joining a growing team, you will support customer relations across the busy Life Sciences events portfolio which consists of 70+ global smart events (delivered in person and digitally) Your role will support the whole customer journey from initial registration all the way to the customer arriving onsite at the event and picking up their badge

Customer service is a very important part of our business and drives customer retention. We are looking for an experienced and motivated **Customer Relations Coordinator **to join our international team based in London but working alongside team members also based in Germany and the US

**Responsibilities**:

- ** Taking the lead on everyday customer service for our events (65%)**
- Facilitate any outbound event communications both for in person and digital components of events
- Supporting attendees with planning ‘their visit’ including providing information on travel and hotel booking links
- Working closely with our UK- and US- based accounting teams on registration enrolment, invoicing and debt review, using SAP as a booking database
- Supporting sponsorship sales team with any invoicing and billing enquiries
- Work closely with direct team members in UK and the US, as well as other teams as part of the event project team (Marketing, Operations, Digital Delivery, Production, Sponsorship and Exhibition Sales and Delegate Sales )
- ** Onsite Registration & Attendee Data Management (30%)**
- Being the Event’s main point of contact for onsite event registration and managing our registration tool: Visit by GES
- Managing an Event’s registration hardware, badge design, lanyards and registration desk layout
- Registration trouble shooting and set up on the large events
- Ensuring the correct data including: badge type, options codes, contact information and payment information is uploaded into the onsite registration system
- Managing the complete attendee list for reporting purposes
- Travelling to the large events to manage registration onsite as well as manage onsite payments
- Liaising with Informa Connect’s central registration team as well as our registration partner Visit by GES
- ** Other (5 %)**
- Performs other duties as needed
- Attend training as suggested by Manager

**Qualifications**:

- 2+ years experience in a customer service role and/or in the service/hospitality industry
- Knowledge of SAP would be advantageous
- Enjoy engaging with people and supporting them with their needs—both customers and team members from around the world
- Are good at multi-tasking
- Have a can-do and problem-solving attitude
- Are not shy to troubleshoot
- Have a high level of accuracy
- Are fluent in written and spoken English
- Have very good skills in MS Office
- Are generally IT literate
- Have a passion for “the digital” and are curious to learn
- Ability to travel internationally

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