Senior Customer Relations Advisor

3 weeks ago


London Area, United Kingdom Falcon Green Full time

Role Summary:

Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor duties in their Central London office.


As a Senior Customer Relations Advisor, you will play a pivotal role in ensuring the seamless execution of fieldwork while maintaining high standards of customer satisfaction. This multifaceted position requires a proactive approach to problem-solving and a keen eye for detail.


The ideal candidate should possess:

  • Confidence to take charge of fieldwork tasks before project completion.
  • Collaborative skills to foster teamwork among stakeholders.
  • Creativity to devise innovative approaches for efficient service delivery.
  • Open-mindedness to embrace customer feedback in alignment with our brand.
  • Self-starting abilities to independently prioritize tasks and address emerging needs.


Responsibilities:

  • Lead field operations, conducting end-of-day inspections and surveys on-site.
  • Manage defect reports and coordinate with subcontractors for timely resolutions.
  • Facilitate the setup of customer care services for each development project.
  • Monitor project timelines to ensure a smooth customer landing process.
  • Communicate effectively with internal departments to manage defects efficiently.
  • Evaluate contractor performance and report findings to management.
  • Maintain the online database, Clixifix, under the guidance of the Customer Relations Manager.


Skills & Experience:

  • Proficient in construction practices with a strong background in Clerk of Works duties.
  • Comprehensive understanding of residential new home aftercare and common defects.
  • Familiarity with reading floor plans and legal documentation within the development process.
  • Exceptional organizational skills to meet deadlines under pressure.
  • Meticulous attention to detail in defect resolution processes.
  • A team player with a proactive and solution-oriented mindset.
  • Solid numeracy skills for monitoring financial activity related to sales and service changes.


If you meet these qualifications, please apply through the provided link for a confidential discussion.



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