Customer Relations Advisor

2 months ago

London, United Kingdom Paul Rhodes Bakery Limited Full time

Paul Rhodes Bakery is looking for a passionate, driven and professional customer-focused advisor to join their Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.

**This role is based on working from home, but we expect that you will need to work on-site at the Bakery for a minimum of three days each month.**

**Key Responsibilities**:

- Taking a high volume of calls regarding customer inquiries and orders.
- Generating and processing orders as per customer requirements.
- Resolving customer/internal queries and complaints regarding deliveries, orders, claims, invoices and general enquiries.
- Great communication/interpersonal skills verbally and written.
- Demonstrate excellent system skills and strong administration skills with a high level of accuracy and attention to detail.
- Taking ownership of customer enquiries through to resolution by delivering an efficient service and having a “customer first” attitude and approach.
- Able to work in a fast-paced environment and achieve daily KPIs and deadlines.
- Great multitasker, able to switch between high-volume calls and back-office work.
- A natural flair for customer service over the phone and face to face when dealing with internal and external customers.
- Ability to liaise with multiple departments to get the best outcome for the customer.
- Being proactive, solution minded and able to problem solve.
- Having a positive work attitude and being a team player.

Hours of work are 40 per week (including breaks) working 5 days a week on a rota basis between 7am and 5pm.

**PLEASE NOTE: To be considered for this role, please ensure to include a COVER LETTER with your CV. In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit.

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