Associate, Customer Relations Team

2 months ago

London, United Kingdom MUFG Full time

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**Overview of the Department/Section**
- Japanese Corporate Banking Division (London) is a front office division responsible for business development of customers located in United Kingdom and other demarcated countries in EMEA of which ultimate parents are Japanese Corporates. The Business Support Department is accountable for supporting customers
- ' transaction execution with the Bank and responsible for managing operational risks and for compliance of policies, regulations and relevant requirements within 1LoD.
- The Customer Relations Team conducts the deal execution and cross-sell of a range of banking products such as FX, lending, deposits and payments.

**Number of Direct Reports**

None

**Main Purpose of the Role**
- To operate as product experts within payments, bilateral lending, current account deposit, fixed deposits and manage customer counterparty interactions in order to support the business development, cross-sell opportunities through high level analysis and recommendations.

**Key Responsibilities**
- Liaise with customers at a counterpart level and internal MUFG departments to resolve customers account queries including but not limited to remittances, loans, fixed deposits, overdrawn transactions within existing credit facilities and minor currency position updates.
- Develop a practical understanding of MUFG systems, procedures and manuals (both regional and Head Office) within general banking, credit facilities, deposits, loans and foreign exchanges, understand how they link into each system in order to respond to both customers and inter-offices enquiries smoothly.
- Liaise with customers at a counterpart level to execute deals such as fixed deposits, loans, foreign exchanges (need to be Certified Persons to trade certain FX). Understand regulatory requirements and liaise with internal divisions and support customers for administrative tasks.
- Analyse customer impacted incidents by the bank attending PDs and communicate the outcome with affected customers in timely manner. Accurately respond to customers and inter-office deals, remittances and accounts-related queries to ensure a high level of customer service, to build strong customer relationships and to help improving operational flows.
- Manage the administration tasks related to deal execution and daily routine work following internal processes and procedures to help the team to improve operational efficiency and to ensure smooth transaction processes.
- Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-offices collaboration.
- Conduct holistic multi-market analysis using a range of data sources (customer intel, reports from other divisions such as Global Markets Division /research, data and news from Reuters and other news resources) to build financial models to generate customers / market insights to inform decision making.

**Work Experience**

Essential:

- Relevant industry experience

Preferred:

- Previous experience in conducting product and market research is advantageous

**Skills and Experience**

**Functional / Technical Competencies**:
Essential
- Demonstrable foundational knowledge of general banking, credit facilities, deposits, loans and foreign exchanges
- Proficient in Microsoft Office Excel and Word

**Education / Qualifications**:
Essential
- Degree Level and/or relevant industry expertise

**Personal Requirements**
- Excellent communication skills
- Results driven, with a strong sense of accountability
- A proactive, motivated approach
- The ability to operate with urgency and prioritise work accordingly
- Strong problem solving skills
- A creative and innovative approach to work
- Excellent interpersonal skills
- Excellent attention to detail and accuracy
- A calm approach, with the ability to perform well in a pressurised environment
- Strong numerical skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the

  • Customer Success Associate

    2 months ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Customer Success Associate

    2 months ago

    London, United Kingdom The OHUB - Public Relations Full time

    Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This well funded startup is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making best in class data-driven...

  • Public Relations Intern

    2 hours ago

    London, United Kingdom Fuel Public Relations Full time

    _PR Internship _ **About us** Fuel Public Relations is a boutique communications agency specialising in intelligent, high profile, compelling campaigns which deliver impact and success. We work with ambitious, forward-thinking national and international clients to enhance positioning, reputation and appeal for discerning B2B and B2C audiences. Our...

  • Public Relations Intern

    1 month ago

    London, United Kingdom Fuel Public Relations Full time

    _PR Internship _ **About us** Fuel Public Relations is a boutique communications agency specialising in intelligent, high profile, compelling campaigns which deliver impact and success. We work with ambitious, forward-thinking national and international clients to enhance positioning, reputation and appeal for discerning B2B and B2C audiences. Our...

  • Public Relations Associate

    3 days ago

    London, United Kingdom The OHUB - Public Relations Full time

    Our client is company that stays ahead of the game in the digital and social media world. They help clients navigate the ever-evolving landscape with data-driven strategies that maximize their online presence through social media monitoring and analytics. As a Senior Account Executive, you'll be joining a team of experts in the field and working closely with...

  • Public Relations Senior Account Executive

    2 hours ago

    London, United Kingdom Fuel Public Relations Full time

    Salary DOE. Key Responsibilities: - Day-to-day communication with all clients with support from Associate Director - Capitalise on relationships with key journalists and titles - Ability to proactively generate ideas to pitch to the press/client that will benefit their business - Competent writer across all written materials - Be proactive in all media...

  • Client Relations Associate

    6 days ago

    London, United Kingdom Mason Blake Full time

    Our client is a boutique investment management house. Due to continued business success, they are now looking to recruit a **Client Relations Associate **to join their Marketing Team on a permanent basis. Reporting directly to the Head of Business Development, the **Client Relations Associate **will take responsibility for the following duties: - Create an...

  • Guest Relations Associate

    1 month ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional guest experience from check-in to check-out and throughout the guest journey. Excellent, above and beyond style of service is the foundation of everything we do,...

  • Guest Relations Associate

    1 month ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate**: Going above and beyond for our guests is our Guest Relations team. Going the extra mile to make our guests stay extra special, our Guest Relations team are always on hand to assist We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering an exceptional...

  • Guest Relations Associate

    2 weeks ago

    London, United Kingdom The Ned Full time

    **Guest Relations Associate - Guest Relations**: Going above and beyond for our guests is our Guest Relations team. Going the extra mile to make our guests stay extra special, our Guest Relations team are always on hand to assist We are currently recruiting for a proactive and outgoing Guest Relations Associate. The role will be responsible for delivering...

  • Senior Analyst Relations Manager

    1 week ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    3 hours ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Investor Relations Associate

    5 days ago

    London, United Kingdom Mason Blake Full time

    Our client, a top-tier global hedgefund, is looking to recruit an Investor Relations Associate to join their London office. This position directly reports to the Head of Investor Relations assisting with managing new/ existing client relationships. The Investor Relations Associate will have the following responsibilities: Respond to daily queries from...

  • Investor Relations Associate

    2 days ago

    London, United Kingdom Mason Blake Full time

    Our client, a top-tier global hedgefund, is looking to recruit an Investor Relations Associate to join their London office. This position directly reports to the Head of Investor Relations assisting with managing new/ existing client relationships. The Investor Relations Associate will have the following responsibilities: Respond to daily queries from...

  • Investor Relations Associate

    1 week ago

    London, United Kingdom Mason Blake Full time

    Our client, a top-tier global hedgefund, is looking to recruit an Investor Relations Associate to join their London office. This position directly reports to the Head of Investor Relations assisting with managing new/ existing client relationships. The Investor Relations Associate will have the following responsibilities: Respond to daily queries from...

  • Investor Relations Associate

    2 days ago

    London, United Kingdom Mason Blake Full time

    Our client, a top-tier global hedgefund, is looking to recruit an Investor Relations Associate to join their London office. This position directly reports to the Head of Investor Relations assisting with managing new/ existing client relationships. The Investor Relations Associate will have the following responsibilities: Respond to daily queries from...

  • Investor Relations Associate

    4 hours ago

    London, United Kingdom Mason Blake Full time

    Our client, a top-tier Private Equity firm, is looking to recruit an Investor Relations Associate to join their London office. This position directly reports to the Head of Investor Relations assisting with managing new/ existing client relationships. The Investor Relations Associate will have the following responsibilities: Respond to daily queries...

  • Investor Relations Associate

    8 hours ago

    London, United Kingdom Mason Blake Full time

    Our client, a top-tier Private Equity firm, is looking to recruit an Investor Relations Associate to join their London office. This position directly reports to the Head of Investor Relations assisting with managing new/ existing client relationships. The Investor Relations Associate will have the following responsibilities: Respond to daily queries...

  • Senior Analyst Relations Manager

    4 weeks ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    2 days ago

    London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...