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Client Service Executive

4 months ago

Redhill, United Kingdom Reed Business Support Full time

Are you seeking a fast-paced, varied role within a company who offer genuine progression prospects? Do you have at least 1 years’ corporate call centre or phone-based experience? Are you looking to develop your skills within a company who offer both personaland professional development? Are you self-motivated, ambitious and hardworking? Do you have an interest in the Financial Service arena?

**If so - please read on**:
The Client Service team respond proactively to resolve incoming phone call queries from both Independent Financial Advisers and direct customers. The role of the department is to provide support and information to customers investing with the company; to assistin resolving any queries; and to actively promote their products and services. This is a mix of Work from Home and also office based.

**Key Responsibilities**:

- Take incoming phone calls within agreed performance and quality standards
- Demonstrate high levels of customer focus
- Ensure calls are resolved to the satisfaction of the customer and the company.
- Remain highly motivated and focused towards achieving set individual, department and company performance goals
- Always interact in a friendly and professional manner - making sure all aspects of the request are fully addressed and provide relevant additional information as appropriate
- Explain relevant products and procedures clearly and simply whilst promoting the brand values
- Making outbound calls to customers and/or IFA’s to promote additional products and services and/or seek feedback
- Recognising ‘key signals’ from customers or enquirers so as to proactively promote products and services
- Utilise the “Treating Customers Fairly” framework, during the delivery of customer service solutions, including situations which require the correct escalation of a complaint
- Develop a strong understanding of products, procedures, systems and customer needs through receiving relevant training

**Benefits Include**:

- Comprehensive initial training and on-going professional development
- Free onsite parking / inclusive shuttle service from local train stations
- Subsidised onsite canteen / café
- Genuine progression prospects
- Opportunity for Overtime and Time and a Half pay

**Essential Experience / Qualifications**:

- Customer Service experience or an interest in the F/S industry
- Ability to communicate clearly and articulately
- Comfortable in working in a structured environment
- Ability to work well under pressure and to take initiative to escalate issues as appropriate
- Confident and enthusiastic telephone manner

Please note: This role is based in Kingswood, Surrey so you MUST be able to commute to either Sutton, Redhill or Kingswood train station as my client has coach pick-ups from these sites.