Central Referrals Officer

3 months ago

Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full time

The pursuit of excellence lies at the heart of everything we do here at The Royal Marsden NHS Foundation Trust. No matter what achieve, we're always striving to do more.

We are looking to build on the existing Central Referrals Service and create an expanded centralised team to manage referrals, triage and provide an accessible and consistent point of contact for patients with general and booking enquiries.

The role will be based in Carew House, Wallington. Carew House is immediately outside Wallington Station, with good train links in to both Surrey and London, and a short walk from the high street.

The Royal Marsden NHS Foundation Trust actively encourages employees to continue their professional development and offers a range of benefits including a car lease scheme, cycle to work scheme, and a staff counselling service.

The Central Referrals Office (CRO) is the central point for all NHS referrals coming into the Royal Marsden Trust. The office deals with both the processing of referrals and queries that arise from new referrals. It checks and processes referral data to ensure the referral information recorded is accurate and complete, and that this is of a high standard of data quality and processed in a timely manner to ensure compliance with government waiting times.

The Central Referrals Office identifies any queries regarding eligibility for NHS Treatment and ensures adherence to the correct process for referrals received from other parts of the UK and countries with which we have a reciprocal agreement.

It establishes and maintains professional relationships with medical secretaries, outpatients, medical staff, and other relevant departments to ensure the needs of the stakeholder are met.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- To process all NHS Referrals including e-Referrals, internal and tertiary.
- Checking patient demographic information on the National Summary Care records tracing system
- Liaising with the relevant stakeholders e.g. GPs, external hospitals, medical secretaries to investigate any queries regarding referral information.
- To process all referrals received within 24 hours.
- To liaise with the triaging Consultant to ensure that all relevant patient medical information needed for a consultation is requested at receipt of referral.
- To request any patient medical information needed by the triaging Consultant by liaising with GPs, external hospitals and other healthcare providers
- To confirm referral triage outcome with triaging Consultant and accept or reject referral

  • Private Care Administration Officer

    7 days ago

    Wallington, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    {"title": "Job Description", "content": "Job SummaryWe are seeking a highly organized and customer-focused Private Care Administration Officer to join our team at The Royal Marsden NHS Foundation Trust. As the first point of contact for private patients, you will be responsible for ensuring a positive and welcoming experience, instilling confidence in our...

  • Private Care Administration Officer

    7 days ago

    Wallington, Greater London, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    {"title": "Job Description", "content": "Job SummaryWe are seeking a highly organized and customer-focused Private Care Administration Officer to join our team at The Royal Marsden NHS Foundation Trust. As the first point of contact for private patients, you will be responsible for ensuring a positive and welcoming experience, instilling confidence in our...

  • Private Care Administration Officer

    1 day ago

    Wallington, United Kingdom The Royal Marsden Full time

    Job overview The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets...

  • Private Patient Administration Officer

    3 weeks ago

    Wallington, United Kingdom The Royal Marsden Full time

    Job overview The Private Care Contact Centre (PCCC) Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact...

  • Private Patient Administration Officer

    4 months ago

    Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full time

    The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of...

  • Private Patient Administration Officer

    3 weeks ago

    Wallington, Greater London, United Kingdom The Royal Marsden Full time

    Job OverviewThe Private Care Contact Centre (PCCC) Team at The Royal Marsden provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Trust. The team deals with many patients' first point of contact with the Trust and it is essential that this contact sets the high...

  • Private Patient Administration Officer

    3 weeks ago

    Wallington, Greater London, United Kingdom The Royal Marsden Full time

    Job OverviewThe Private Care Contact Centre (PCCC) Team at The Royal Marsden provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Trust. The team deals with many patients' first point of contact with the Trust and it is essential that this contact sets the high...

  • Team Administrator

    4 months ago

    Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

    To be responsible for ensuring the data on RIO and Local Authority systems is accurate and up to date. The post holder will extract routine data for the Trust and/or team members. To produce reports and alert team to errors and problems as they arise. To be responsible for providing monthly returns on the Care Programme Approach (CPA) and other monthly...

  • Team Administrator

    4 months ago

    Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

    Administrative To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise. To support team...

  • Occupational Therapist Specialist Neuro

    21 hours ago

    Wallington, Greater London, United Kingdom Amaré Health Full time

    Job OpportunityAn exciting opportunity has arisen for a skilled Neuro Occupational Therapist to join a leading healthcare provider in the Greater London area.Job DetailsJob Type: Full-time/Part-timeLocation: Hospital SettingContract Length: 6 months with potential extensionRequirementsQualifications: HCPC Registered, Clear and Enhanced DBS, Degree or Higher...

  • Occupational Therapist Specialist Neuro

    2 days ago

    Wallington, Greater London, United Kingdom Amaré Health Full time

    Job OpportunityAn exciting opportunity has arisen for a skilled Neuro Occupational Therapist to join a leading healthcare provider in the Greater London area.Job DetailsJob Type: Full-time/Part-timeLocation: Hospital SettingContract Length: 6 months with potential extensionRequirementsQualifications: HCPC Registered, Clear and Enhanced DBS, Degree or Higher...

  • Events Operations Executive

    2 weeks ago

    Wallington, United Kingdom C&M Travel Recruitment Remote Work Freelance Full time

    Our client, a leading tour operator based in Surrey, is seeking an Events Operations Executive on a contract basis up to one year. You will be assisting with special events including concerts and major sporting events. The role is Monday to Friday on a hybrid basis with a salary of £30,000.Events Operations Executive responsibilities: Assisting with the...

  • Telesales Agent

    3 months ago

    Wallington, United Kingdom national plumbers direct Full time

    Just left education and looking for a call centre job in a fun working environment with an immediate start ?? Look no further. No experience needed as You’ll be quickly trained up on how to sell our product to customers over the phone. You will be part of a team in a friendly office where great performance is always rewarded. We offer a basic salary PAID...

  • Property/surveying Assessor

    4 months ago

    Wallington, United Kingdom JACE Training Full time

    We are excited to be recruiting for a Property/Surveying Assessor to join our fantastic team of passionate education professionals. Surveying is a leading provision within JACE’s portfolio, grown through our reputation as training provider with 40 years’ experience. Passionate about people, so you can expect ongoing professional development and personal...

  • Playworker Employed Apprentice

    4 months ago

    Wallington, United Kingdom Jancett Playsafe Full time

    **About us** Jancett Playsafe Our work environment includes: - Modern office setting - Food provided - Wellness programmes - Growth opportunities - Food provided - Company perks - On-the-job training - Regular social events **Benefits** - Childcare - Company events - Company pension - Discounted or free food - Health & wellbeing programme - Referral...

  • Customer Service Representative

    3 days ago

    Wallington, United Kingdom CV-Library Full time

    At A Lings Group Limited, we specialize in providing rapid, reliable home emergency services to private sector clients across South London. With five years of success and growth behind us, we’re expanding our team to continue delivering exceptional service. We’re currently looking for enthusiastic Full-Time Customer Service Representatives to...

  • Private Care Administration Officer

    2 weeks ago

    Wallington, United Kingdom The Royal Marsden Full time

    Job overview We are seeking to recruit an enthusiastic Band 8a (0.9 WTE) for a permanent post, working with children and teenagers who have cancer and with their families. This is an exciting opportunity to join an experienced multi-disciplinary medical and nursing oncology unit, where leadership, innovation, research, teaching and training are...

  • Estate Agent- Senior Sales Consultant

    4 months ago

    Wallington, United Kingdom Andrews Property Group Full time

    A fantastic opportunity has arisen for an **Estate Agent -Senior Sales Consultant **to join one of the area's most well-known agents, working out of their successful offices in **Purley/Wallington/Sutton** **Why Us?** **Andrews Property Group** is a unique estate agent in the UK owned by a **charitable trust**, we have donated over £10m in agency profits...

  • Receptionist

    4 weeks ago

    Wallington, United Kingdom Lloyd Recruitment Services Ltd Full time

    Our client based in a central location is needing an experienced Receptionist to cover for a period of six weeks. Job Description: A first point of contact for the company, welcoming and greeting guests who visit the business.Co-ordinate front desk activities, including distributing correspondence and redirecting phone calls.Customer service role,...

  • MDT Nurse Band 6

    4 weeks ago

    Wallington, United Kingdom Sutton Primary Care Networks Full time

    Job summary The MDT Clinician play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide co-ordination and navigation of care and support across health and care services. Work closely with GPs and practice teams to manage a caseload of patients, acting...