Private Patient Administration Officer
6 months ago
The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of customer service that the patient would expect from private care. In addition, the team process referrals for all private patients and take payments for initial consultations.
The team are based in Wallington, Surrey and work shift patterns (8am-4pm; 9am-5pm; 10am-6pm Monday to Friday).
The Private Care Contact Centre Team provide a single point of access and enquiry for prospective patients seeking advice and information about private treatment at the Royal Marsden NHS Foundation Trust.
As the team are the first point of contact with the Trust, it is crucial that they set the highest level of customer service that patients would expect to receive from private care.
The post holder will be required to work as part of a team, responsible for answering patients’ queries and providing clear information, support and advice to new and prospective patients, with responsibility for the booking process. Promoting the Trust’s mission, services, cancer treatments and care, and providing guidance as to the particular specializations of Consultants within the Trust.
The post holder will be responsible for liaising with all required units within the Trust, regarding patients’ medical needs, procedures and appointments, and where required with external professionals. The postholder will also be responsible for keeping and managing records of patient’s queries, updating information packs provided to patients and highlighting any concerns to the Assistant Service Manager Patient Contact and Accounts.
The Private Care Contact Centre team provides a service from 8am-6pm Monday to Friday, which will require the post holder to be flexible and work on a rotational basis.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification
To be the first point of interaction for any Private Patients within The Royal Marsden NHS Foundation Trust, ensuring that the prospective patient journey begins with a positive and welcoming experience, and instills confidence in our services.
To answer telephone calls as per quality service standards, demonstrating an excellent phone manner, contact handling skills and active listening.
To communicate with referrers and all contacts including patients, members of the public and staff in a friendly, professional and courteous manner at all times.
To have the ability to professionally deliver customer requests, dealing with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
-
Private Care Billing Officer
5 months ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe role will support the Billing Team Leader and Billing Manager to ensure that all hospital chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Patient Directorate. The post-holder will ensure that all patient / treatment activity is appropriately recorded on the electronic patient record,...
-
Private Care Billing Admin
5 months ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeResponsible for the allocation of all payments made to the Royal Marsden Foundation Trust from self-pay patients and ensuring the invoices are sent to the patient in an accurate and timely manner. To maintain the master file for the consolidation of Embassy invoices and to locate the relevant backing data as required. Working closely with the Credit...
-
Billing Officer
5 months ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe role will support the Billing Team Leader and Billing Manager to ensure that all hospital chargeable private patient activity is billed accurately, on time and in line with the targets set by the Private Patient Directorate. The post-holder will ensure that all patient / treatment activity is appropriately recorded on the electronic patient record,...
-
Sales and Office Administrator
5 months ago
Wallington, United Kingdom Integral Recruitment Ltd Full time**Sales and Office Administrator** **Wallington, Surrey, SM6** **£25,000 plus benefits** My client is an award-winning, marketing leading organisation, offering cutting-edge, bespoke security solutions. They are looking for a Sales and Office Administrator to support their busy office in Wallington with a broad range of tasks. My client offers a...
-
Office Administrator/customer Service
6 months ago
Wallington, United Kingdom KB Real Estate Management Limited Full time**About us** KB Real Estate Management Limited is a small business in Wallington, SM6 9BN. We are professional. Our work environment includes: - Modern office setting Office Administrator We are looking for a well versed administrator to work in our property management company. Duties would include: - Managing the maintenance at all properties, which...
-
Team Administrator
6 months ago
Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full timeAdministrative To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise. To support team...
-
Examinations and Administrative Support Officer
1 month ago
Wallington, Greater London, United Kingdom Recruit Select Full timeJob Title: Examinations and Administration OfficerWe are seeking an experienced Examinations and Administration Officer to support the Headteacher in ensuring the centre is compliant with JCQ regulations and awarding body requirements.Key Responsibilities:Manage examinations in an educational contextMonitor and analyse information, presenting it for other...
-
Team Administrator
6 months ago
Wallington, United Kingdom South West London and St Georges Mental Health NHS Trust Full timeTo be responsible for ensuring the data on RIO and Local Authority systems is accurate and up to date. The post holder will extract routine data for the Trust and/or team members. To produce reports and alert team to errors and problems as they arise. To be responsible for providing monthly returns on the Care Programme Approach (CPA) and other monthly...
-
Administrator
5 months ago
Wallington, United Kingdom C4 Cleaning ltd Full time**Main Purpose of Role**: The main purpose of this role is to assist a growing administration team in the office and provide support to our cleaning business. Duties will vary as the company evolves and therefore require someone with the “hands-on” and “can do” attitude. Problem-solving, initiative, finding more efficient ways to streamline...
-
Central Referrals Officer
5 months ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe pursuit of excellence lies at the heart of everything we do here at The Royal Marsden NHS Foundation Trust. No matter what achieve, we're always striving to do more. We are looking to build on the existing Central Referrals Service and create an expanded centralised team to manage referrals, triage and provide an accessible and consistent point of...
-
Administration Support Worker
2 months ago
Wallington, United Kingdom CV-Library Full timeAdministration Support Worker Location: Wallington (SM6) Contract Type: Permanent Hours: Full time, 39 hours Mon – Fri Salary: £24,300 pa + benefits Leave: 28 days holiday + Bank Holidays + Buy / Sell 1 week of holiday + wellness day About the role This is a great opportunity to put your administration skills to good use by joining our Team in...
-
Medical Practice Administrator
3 weeks ago
Wallington, Greater London, United Kingdom Shotfield Medical Practice Full timeJob SummaryShotfield Medical Practice is a busy practice serving a registered population of approximately 13,000 patients across Wallington, Sutton, Carshalton, and Beddington.We are seeking a highly organized and communicative individual to join our General Admin Team as a Secretary/PA to GPs. The successful candidate will provide administrative support to...
-
Administrator
4 weeks ago
Wallington, United Kingdom CV-Library Full timeWe are currently recruiting for one of our clients, a successful provider of Fire Alarm & Security Systems, who have been installing Intruder Alarms, Burglar Alarms, Fire Alarms, CCTV, Door Entry, Access Control and other bespoke security systems solutions in London and the home counties for over 25 years. They are currently looking for an Administrator and...
-
Consultant Billing Officer
6 months ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe role will support the Billing Team Leader and Billing Manager to ensure that all activity submitted to the Consultant billing service is billed and recorded accurately, on time and in line with the targets set by the Private Patient Directorate. The post-holder will ensure that all submissions are accurately entered into Compucare and invoiced in line...
-
Administrator
2 days ago
Wallington, United Kingdom YourRecruit Full timeWe are currently recruiting for one of our clients, a successful provider of Fire Alarm & Security Systems, who have been installing Intruder Alarms, Burglar Alarms, Fire Alarms, CCTV, Door Entry, Access Control and other bespoke security systems solutions in London and the home counties for over 25 years.They are currently looking for an Administrator and...
-
Administrative Assistant
5 months ago
Wallington, United Kingdom JUS Education Full timeJust Learn Tuition Centre requires a part-time administrative assistant to support the Manager who currently deals with Tuition Allocations, The job will involve the following but the list is not exhaustive ; 1. Arranging allocations for tuition 2. Contacting Tutors 3. Contacting Parents/Carers 4. Contacting Students 5. Completing Reports 6. Completing...
-
Sales Support Administrator
3 weeks ago
Wallington, United Kingdom CV-Library Full timeSales Support Administrator Salary: £26k - £30k per annum (dependant on experience) .Must be a car driver due to location! We're seeking a Sales Support Administrator to join our friendly, family-run business. This role is ideal for an organised, reliable team player ready to take ownership of key administrative tasks. You'll be the...
-
Secretary/PA to GPs
3 months ago
Wallington, United Kingdom Shotfield Medical Practice Full timeJob summary Shotfield Medical Practice is a busy practice of approximately 13000 patients across Wallington and some of Sutton, Carshalton and Beddington. To run smoothly we are looking for a secretary/PA to GPs in our General Admin Team. You need to be a great communicator, be able to work effectively in a team, be flexible in your approach to your...
-
Dental Associate Position
2 weeks ago
Wallington, Hampshire, United Kingdom MedMatch Full timeMedMatch Dental OpportunityWe are seeking a highly skilled Associate Dentist to join our team in a Mixed NHS and Private Dental Practice. This is a fantastic opportunity for an experienced dental professional to work with a well-established clinic with an excellent reputation in the local area.Key Benefits:• Competitive rate of £14.50 + per UDA•...
-
Medical Secretary
4 weeks ago
Wallington, Greater London, United Kingdom Shotfield Medical Practice Full timeAbout the RoleWe are seeking a highly organized and communicative Medical Secretary to join our General Admin Team at Shotfield Medical Practice. As a key member of our team, you will provide administrative support to our GPs, locums, and nursing team, ensuring the smooth delivery of high-quality primary care services to our registered population.Key...