Customer Service Advisor

3 weeks ago

Brunswick Business Park, United Kingdom Slater & Gordon (UK) LLP Full time

**Caseload Handler**

**£Competitive**

**Fixed term contract for 12 months**

**Full Time, 35 hours per week**

Are you a post graduate looking for an opportunity to join an award winning law firm?

Do you have excellent customer service skills? Can you engage with third parties, build working relationships and have strong communication skills?

Do you have strong Microsoft Excel skills and have previous experience working with figures? If so, then we may have the perfect role for you

You will be responsible for managing files once damages have been settled by identifying debt/payments and making various payments out to clients/ medical agencies and third parties and also chasing monies owed. This is an exciting opportunity for someonewith finance or legal knowledge, to join a leading Law firm.

**About Slater and Gordon**

**Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of theircase.**

Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their fullselves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

**Responsibilities to include**:

- Daily assessment of the accounts ledger in order for cheques to be banked, identifying problems and taking action required to resolve
- Liaising with fee earning colleagues in order to review debt; identifying solutions and suggesting strategies to improve and minimise
- Answer clients' telephone calls, and provide information on procedures or policies relating to queries

**About You**:

- Good IT skills including Microsoft Word and Outlook
- Knowledge of Excel functions such as spread sheet creation; formatting and simple formula creation
- Excellent attention to detail
- Good organisational and prioritisation skills
- Works well in a fast-paced environment

**Company Values**:
Our values provide the framework for how we engage with our colleagues, customers, and stakeholders. These behaviours and values must be demonstrated in the role and across the business.
- We do what we say we will
- We own it, we sort it
- We don’t wait, we create
- We respect and encourage each other
- We make time to live

**What we offer in return**:
We offer a flexible agile working environment, alongside a competitive salary and benefits package including:

- **Hybrid working** (First week of training in the office and then you will need to be in the office 2 days per week - Wednesday and Thursday) - _must live a reasonable distance to commute to the office_
- 25 days holiday allowance plus the option to purchase an extra 5 days
- Pension scheme
- Health cash plan
- Life assurance
- Income protection insurance
- Cycle to work scheme
- Eyecare vouchers

and many more

Slater and Gordon also support and encourage you with developing your career with an award
- winning law firm.

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