College Administrator

2 weeks ago


Durham, United Kingdom Durham University Full time

**College Administrator**
**(**
**Job Number**:
**23000631**
**)**

Hatfield College

Grade 4: - £22,630 - £24,144 per annum (Pro Rata)

Open-Ended/Permanent - Part Time

**Contracted Hours per Week***: 17.5

**Working Arrangements***: 5 days per week, afternoons in person (this position is not available as a hybrid role)

**Closing Date***: 17-May-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement***: Not Applicable.

**The University**

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here

**The Role and the** College**

The Colleges and Student Experience Division includes the 14 Maintained Colleges, Experience Durham, the Student Support and Wellbeing Directorate, and the Wider Student Experience Operations Directorate.

Hatfield is Durham University’s second oldest college. Situated on the Bailey, close to the Cathedral, overlooking the River Wear, the College combines a thoroughly contemporary outlook with pride in its historical roots and traditions. It attracts a wide diversity of students, both undergraduate and postgraduate, with a broad range of interests, experiences and backgrounds. Reflecting the College ethos, #AllOneHatfield, all students are encouraged and supported to take up opportunities, to participate, and to contribute to the wellbeing of a thriving community. Hatfield also has an active Senior Common Room, comprising members from both within and outside the University, and a thriving and supportive alumni community.

The post holder will be involved in a wide range of activities, ensuring efficient and effective administrative support for the College management team. They will join a small group of staff in a busy College Student Support Office providing assistance with areas such as student support queries and administration; accommodation administration; student discipline administration; meeting organisation, support and note-taking; and the organisation of events and student enrichment activities including the College mentor scheme and alumni engagement.

The post holder will combine sound administrative skills with an enthusiasm for supporting students and College life more broadly.

**Typical Role Requirements**

**Service Delivery**
- Focus on checking stakeholder requirements to ensure the delivery of excellence with the frontline student experience.
- Respond to service users and students answering and recording standard queries and bookings for activities and/or events.
- Solve day-to-day routine problems and source background information within the role.
- Operate a booking and enquiry service and process requests finding solutions or escalating queries where necessary.
- Compile, record, store and archive data and information to ensure the accuracy and safety of information.
- Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking.
- Process and update key business documentation.
- Make venue, catering, travel and/or equipment arrangements for events, meetings and activities.
- A commitment to equality, diversity and inclusion and the University's values.
- Support the admissions cycle, organisation of Open Days and Freshers’ Week.

**Teamwork**
- Contribute to the planning of team activities, work and deadlines to ensure the smooth running and timeliness of service.
- Record data and information accurately and provide reports as required to team members and more experienced staff.
- Assist team members to organise, plan and prepare for events, meetings and activities.
- Work with team members to ensure the smooth running of administrative processes to support student and business activities.

**Communication/Networking**
- Provide a responsive and proactive support service for students and stakeholders.
- Flexible in approach to accommodate the needs of team members and/or students and service users.
- Liaise with internal and external suppliers, contractors and professional specialists to pass on information.
- Liaise and collaborate with staff in other areas of the organisation to ensure a seamless, smooth and efficient service.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
- Liaise with representatives from other service areas, profession



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