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Box Office Assistant

3 months ago

Gloucester, United Kingdom Gloucestershire County Council Full time

**Box Office Assistant**:

- Date: 7 Feb 2024- Job Location: GloucesterThis is a Gloucester City Council job.
- Job Title: Box Office Assistant
- Job Location: Guildhall
- Salary: £22,737 per annum (pro rata)
- Hours per Week: 18.50
- Contract Type: Fixed Term
- Duration: Two years
- Closing Date: 25/02/2024
- Job Requisition Number: 8356
- This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

**About The Team & Role**

Gloucester Guildhall: the home for live music and dance in Gloucester’s city centre is looking for **2x part-time Box Office Assistants** to support the sales and ticketing provision of the venue.

You will be based in the Gloucester Guildhall Box Office, selling tickets via telephone and face to face for Guildhall and city-wide events such as the Gloucester Tall Ships Festival. You will be the face that greets all visitors when they arrive at Gloucester Guildhall, therefore as part of the front of house team, your strength must be in customer service. Your duties will include selling tickets, cash handling, venue enquiries, ticket administration and welcoming everyone that steps foot through the Guildhall doors.

Gloucester Guildhall hosts and supports emerging talent, presents the most exciting national artists, and enables participation in artistic activity. As a Box Office Assistant, you will play one of the most important roles within the venue as lasting impressions count.

The Guildhall Box Office is open to the public Wednesday to Saturday from 10am until 4pm and Thursday to Saturday from 6pm-9pm. Both 18.5 hour week contracts will work on a rota basis to ensure that there is always a presence during public opening times. Working to an annualised hours contract, you will alternate with your Box Office Assistant colleague in working a mixture of days and evenings, with a cross over at least once a week to enable important planning and communication to take place.

**What we need from you**:
Cash handling and reconciliation procedures form an essential part of the role. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this newly created exciting front facing role.

As a large part of the role will be computer based, you’ll have the ability to operate a variety of software packages and it goes without saying, you’ll need excellent numeracy, literacy, and communication skills along with excellent administration skills.

You will be proactive with a positive attitude to delivering great customer service, who can convey enthusiasm for our cinema, live events, workshops, and hireable spaces to everyone visiting our venue. Previous experience in using Ticketsolve or experience of working in a box office is desirable but not essential as full training will be provided.

**About Us**

**Benefits**:

- 25 days annual leave rising to 30 days after 5 years continuous service (pro rata for part-time staff)
- An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- Staff discount on products across the cultural venues
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular support and supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

**How to Apply**:
Interviews: W/C 4th March 2024

**Additional Information**

To access the Job Profile, please follow the link below:

- Box Office Assistant - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

**Equality and Diversity**

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality,