Waiting List Coordinator Upper Gi and Endocrine

2 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Upper GI and Endocrine Surgery
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Part time - 25 hours per week
- **Job ref**
- 164-5055465**Site**
- City Hospital Campus
- **Town**
- Nottingham
- **Salary**
- £23,949 - £26,282 Per Annum
- **Salary period**
- Yearly
- **Closing**
- 10/03/2023 23:59Job overview

This is an exciting opportunity to join the Upper GI and Endocrine Surgery Admin Team based at City Hospital.

We are looking to appoint a part-time Waiting List Coordinator on a permanent contract. The post is 37.5 hours per week (Monday to Friday).

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills.

You will have a good understanding of the two week wait cancer targets, 18 week RTT pathways and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.

Main duties of the job

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS

Act as the first point of contact within the Trust for Upper GI and Endocrine patients including booking procedures for cancer patients. You will also liaise with other trusts to gather patient information and coordinate surgery dates accordingly.

Responsible for management and accurate validation of consultant waiting lists, maintaining accurate records to ensure all admissions for elective and cancer procedures are outcomed and completed on Medway PAS, in line with Trust Access Policy.

Working to agreed protocols to negotiate patient admissions

Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.

Work flexibly and provide cross cover for colleagues in the Department

Attending/organising meetings

Key point of contact for consultants

Communication link regarding consultant leave/service issues

Telephone calls inbound/outbound relating to patients specific care, in a confidential manner

Undertake any other duties and responsibilities, which may reasonably be required.

Participate in team, professional and personal development activities.

Working for our organisation

NUH has a set of values and behaviors to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement

Detailed job description and main responsibilities

In addition to the job overview and summary you should familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Training and Qualification

Essential criteria
- GCSE in English & Maths (A-C)
- Evidence of commitment to continued learning

Communication and Relationship skills

Essential criteria
- Accurately convey information verbally to different audiences
- Ability and experience to be discerning in sensitive situations
- Able to handle distressed or aggressive patients, carers or visitors

Experience

Essential criteria
- Proven experience of waiting list management within the NHS
- Experience of Microsoft Outlook, Word and Excel

Analytical and Judgement skills

Essential criteria
- Use judgement and decision making skills
- Displays initiative
- Self-motivated

Planning and Organisation Skills

Essential criteria
- Demonstrates an ability to organise own work schedule
- Ability to multi-task

Other Requirements

Essential criteria
- Gives consistent and stable performance under pressure
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be sto

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