Waiting List Coordinator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

This is an exciting opportunity to join the ENT department based at the Queen's Medical Centre campus. This position is offered on a permanent contract.

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will have a good understanding of the 18 week RTT pathway and Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality, and be able to remain calm under pressure.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow/Bluespier.

Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.

Book HDU beds are required following correct protocol.

Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.

Responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day for cancelled ops.

With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you). This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement

You need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Careflow/Bluespier

Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, liaising either in person and telephone.

Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Careflow, in line with Trust Access Policy.

Manage waiting list to ensure patients are added to appropriate waiting lists using hospital IT systems in accordance with Trust Access policies.

Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy.

Arrange transport for patient admission where required.

Book HDU beds are required following correct protocol.

Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.

Provide appropriate confirmation letter to patient, along with any relevant supporting information.

Responsible for amending patient information and admission requirements in line with pre-operative assessment information/findings.

Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.

Liaise with clinicians regarding appropriate scheduling of patients such as case mix together with other key information to ensure the full utilisation of theatre lists.

In conjunction with the appropriate managers liaise with external healthcare providers to facilitate the timely admission of patients.

Responsible for identifying potential breaches against Trust waiting list targets, and taking timely and appropriate action to avoid the breach, including 28 day for cancelled ops.

Liaise with clinical staff to ensure the availability of any specialist equipment as required at point of scheduling.

Ensure any patients who have not responded to letters, or do not attend pre-operative assessment clinics are contacted in line with the Trust Waiting List Policy.

Responsible for production of accurate theatre lists for scheduling meetings, attend said theatre meetings, and undertake all required follow up actions.

Undertake any other duties and responsibilities, which may reasonably be required.

Participate in team, professional a

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