Waiting List Coordinator

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 4

**Main area**
- Vascular Surgery

**Grade**
- Band 4

**Contract**
- Secondment: 12 months

**Hours**
- Full time - 37.5 hours per week

**Job ref**
- 164-5506906

**Site**
- Queens Medical Centre

**Town**
- Nottingham

**Salary**
- £25,147 - £27,596 per annum

**Salary period**
- Yearly

**Closing**
- 09/08/2023 23:59

Job overview

This is an exciting opportunity to join Vascular Surgery Admin Team based at Queen's Medical Centre.

We are looking to appoint a full-time Waiting List Coordinator on a 12 month secondment/fixed term contract. The post is 37.5 hours per week (Monday to Friday) and we offer a hybrid model of working ie; 3 days office based and 2 days working from home.

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills plus some audio typing experience. You will have a good understanding of the 18 week RTT pathway and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.

Main duties of the job

Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS

Act as the first point of contact within the Trust for vascular patients including pending procedures with IR. Liaison for patient between vascular and all other departments including Sherwood Forest Hospitals.

Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.

Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.

Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.

Work flexibly and provide cross cover for colleagues in the Directorate. Including MDT and Vascular Governance Meeting

Attending/organising meetings, take minutes.

Key point of contact for consultant

Communication link regarding consultant leave/service issues

Telephone calls inbound/outbound relating to patients specific care, in a confidential manner

Undertake any other duties and responsibilities, which may reasonably be required.

Participate in team, professional and personal development activities.

Working for our organisation

You will be joining a team of established Waiting list Co-Ordinator's based at Queens Medical Centre in the Vasclar Surgery department.

NUH has a set of values and behaviors to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.

Detailed job description and main responsibilities

In addition to the job overview and summary you should familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person specification

Training and Qualification

Essential criteria
- Educated to GCSE standard
- Evidence of commitment to continued learning

Communication and Relationship skills

Essential criteria
- Accurately convey information verbally to different audiences
- Ability and experience to be discerning in sensitive situations
- Able to handle distressed or aggressive patients, carers or visitors

Experience

Essential criteria
- Proven experience of waiting list management within the NHS
- Experience of Microsoft Outlook, Word and Excel
- Experience in managing change
- Experience of working to deadlines

Analytical and Judgement skills

Essential criteria
- Use judgement and decision making skills; Displays initiative; Self-motivated

Planning and Organisation Skills

Essential criteria
- Demonstrates an ability to organise own work schedule
- Ability to multi-task

Other Requirements

Essential criteria
- Gives consistent and stable performance under pressure
- _________________________________________

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Ri

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