Waiting List Coordinator
3 weeks ago
This is an exciting opportunity to join the Department of Spinal Surgery based at Queen's Medical Centre.
We are looking to appoint a full-time Waiting List Coordinator on a permanent contract. The post is 37.5 hours per week (Monday to Friday).
You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills plus some audio typing experience. You will have a good understanding of the 18 week RTT pathway and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS
Act as the first point of contact within the Trust for spinal patients.
Responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.
Working to agreed protocols to negotiate patient admissions for inpatient and day surgery procedures and minor procedure treatments.
Provide non-clinical advice regarding patient admission process seeking further advice from the Consultants or lead nurses as required.
Work flexibly and provide cross cover for colleagues in the Directorate. Including MDT and Vascular Governance Meeting
Attending/organising meetings, take minutes.
Key point of contact for consultant
Communication link regarding consultant leave/service issues
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner
Undertake any other duties and responsibilities, which may reasonably be required.
Participate in team, professional and personal development activities.
You will be joining a team of established Waiting list Co-Ordinator's based at Queens Medical Centre in the Department of Spinal Surgery.
NUH has a set of values and behaviors to improve the experience for our patients and our staff. This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.
In addition to the job overview and summary you should familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
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