Customer Service

6 months ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Unit Leader, Special Interest Clients
- Joining the Special Interest Clients Quality Assurance team, we’ll look to you to make sure the team is efficiently planned and operating at its optimum capacity
- This is an opportunity to be at the forefront of protecting our customers and the bank
- You’ll be well positioned to advance your career in this fast-paced role
- This role is available for a period of 12 months

**What you'll do**:
You’ll be specialising in anti-money laundering (AML) to manage related operational escalations, disputes and risks, and lead process re-engineering and automation initiatives. As an AML specialist, you’ll lead your special interest clients team to protect our customers and enhance their experience by identifying trends and addressing areas of improvement.

You’ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.

Additionally, you’ll be:

- Driving your team to detect and prevent financial crime risks to ensure the bank and our customers are protected through quality assurance reviews
- Optimally using resources to reduce costs and increase productivity
- Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of your unit
- Using data insights to drive change activity, and leading and participating in local and global projects
- Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience
- Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk

**The skills you'll need**:
You’ll need to have knowledge and experience of working in an AML environment, with knowledge of financial services. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.

We’ll also look for you to have:

- An understanding of the industry and our special interest clients
- Knowledge of AML and financial products, processes and banking systems
- A background in risk, compliance and legal issues in different jurisdictions
- An understanding of people processes and policies

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom United Parcel Service of America, Inc Full time

    Job Summary:Are you looking for a rewarding career with opportunities to grow and develop your skills?We are seeking an experienced Customer Service Representative to join our team at United Parcel Service of America, Inc. As a Front Desk Receptionist, you will be the first point of contact for our customers and play a vital role in ensuring their...

  • Customer Service

    1 month ago

    Edinburgh, United Kingdom CV-Library Full time

    Customer Service Advisor Location: Edinburgh Schedule: Monday - Friday Compensation: £13 per hour Are you a Customer Service Superstar seeking a new and rewarding opportunity? Join our dynamic customer service team in Edinburgh and become a vital part of a company that truly values its employees. With a competitive pay rate of £13 per hour,...

  • Customer Service

    6 months ago

    Edinburgh, United Kingdom Boost Promotions Full time

    **Job Title**:Customer Service Assistant **Location**: Edinburgh Are you enthusiastic and looking for an exciting opportunity to kickstart your career in sales? Boost Promotions is currently recruiting for a Customer Service Assistant to join our team in Edinburgh. No prior experience is required, just a positive attitude and a willingness to...

  • Customer Service

    4 weeks ago

    Edinburgh, United Kingdom CV-Library Full time

    Exciting Customer Service Advisor Role - Hybrid - £13/hr - Full-Time - Remote Training! Location: Edinburgh (Hybrid - 3 days from home) Schedule: Monday to Friday, 9:00 AM to 5:30 PM Compensation: £13 per hour + Weekly Pay Are you passionate about delivering outstanding customer service and looking for a fulfilling career with great growth...

  • Customer Service

    7 months ago

    Edinburgh, United Kingdom Boost Promotions Full time

    **Job Title**:Customer Service Assistant **Location**: Edinburgh Are you enthusiastic and looking for an exciting opportunity to kickstart your career in sales? Boost Promotions is currently recruiting for a Customer Service Assistant to join our team in Edinburgh. No prior experience is required, just a positive attitude and a willingness to...

  • Customer Service

    8 months ago

    Edinburgh, United Kingdom Resource Solutions Full time

    Resource Solutions is a global leader in recruitment & consultancy solutions, helping some of the world's leading companies recruit the talent they need to scale and grow responsibly. We offer our people incredible career opportunities as well as an inclusive culture, and flexible working. Are you looking for a new challenge? We have fantastic opportunities...

  • Customer Service

    7 months ago

    Edinburgh, United Kingdom Meraki Full time

    Meraki Talent is engaged with a global investment firm based in the heart of Edinburgh to appoint a Customer Service Representative for a long-term temporary position. This opportunity is for an initial 6 months an offers an excellent hourly rate which is paid weekly. You will be responsible for liasing with customer an ensuring first class service at all...

  • Customer Service Adviser

    6 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Service Adviser** **LOCATION: Gyle Shopping Centre Edinburgh** **SHIFT PATTERN: 27.5 hours per week, 9am - 6pm Monday to Saturday and 10am - 6pm on a Sunday working a 4 on 4 off shift rota** **PAY RATE: £10.82 PER HOUR** ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of...

  • Customer Service Representative

    6 months ago

    Edinburgh, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Edinburgh - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom RecruitOne Full time

    **Overview**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional face-to-face service to our clients, ensuring their needs are met. This is an excellent opportunity for someone with strong communication...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom RecruitOne Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is an excellent opportunity for someone with strong communication skills and a...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0821079852 Applicants **£25,000 Per Annum** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Job Title**:Customer Service Advisor - **Start Date**:ASAP - 3 Months Contract (Possible Extension) - **Location**: Edinburgh EH2 - **Salary**:£25,000 per...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Arnold Clark Group Full time

    About the RoleWe are currently recruiting for a new Service Advisor to help us at our Edinburgh branch.This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.The successful candidate will be responsible for delivering and...

  • Customer Service Executive

    6 months ago

    Edinburgh, United Kingdom VP GROUP LTD Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Assist customers with inquiries,...

  • Customer Service Executive

    6 months ago

    Edinburgh, United Kingdom CONNECTED L GROUP Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Responsibilities**: - Provide excellent customer service by answering incoming calls and responding to customer inquiries promptly...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom RecruitOne Full time

    **Overview**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional face-to-face service to our clients, ensuring their needs are met. This is an excellent opportunity for someone with strong communication...

  • Customer Service Executive

    6 months ago

    Edinburgh, United Kingdom Abacus Marketing Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Responsibilities**: - Answer incoming customer calls and provide assistance with inquiries, complaints, and product information. -...

  • Customer Service Executive

    6 months ago

    Edinburgh, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer...

  • Customer Service Associate

    6 months ago

    Edinburgh, United Kingdom ETMAD Full time

    **Job Title: Customer Service Associate** **Company: ETMAD** **Location: Edinburgh** **Key Responsibilities**: - Provide accurate information about products and services - Resolve customer complaints and issues promptly - Process orders, returns, and exchanges - Maintain customer records and update account information - Assist customers with...

  • Customer Service Advisor

    2 months ago

    Edinburgh, United Kingdom Pertemps Full time

    Customer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, 1100 - 1900Duration: Until January 2025Pay: £13.48 per hourImmediate...