Customer Service Executive

6 months ago

Edinburgh, United Kingdom Abacus Marketing Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Responsibilities**:

- Answer incoming customer calls and provide assistance with inquiries, complaints, and product information.
- Utilize phone etiquette skills to ensure professional and courteous communication with customers.
- Analyze customer needs and recommend appropriate products or services.
- Upsell additional products or services to enhance the customer experience.
- Assist with data entry and maintain accurate customer records.
- Communicate effectively with customers to resolve issues and provide timely solutions.

**Requirements**:

- Strong communication skills, both verbal and written, to effectively interact with customers.
- Excellent phone etiquette and the ability to handle a high volume of calls.
- Proficient in data entry and computer skills for accurate record keeping.
- Ability to analyze customer needs and provide appropriate solutions.
- Prior customer service experience is preferred but not required.

**Job Types**: Full-time, Permanent

**Salary**: From £23,315.81 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person

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