Customer Service Advisor

3 months ago


Edinburgh, United Kingdom RecruitOne Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.

**Duties**:

- Provide accurate and timely information to customers regarding products, services, and account inquiries
- Assist customers in navigating our online platform and troubleshoot any technical issues
- Process customer orders, returns, and exchanges
- Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary
- Maintain accurate customer records in our Salesforce database
- Analyze customer feedback to identify areas for improvement in our products and services
- Stay up-to-date on industry trends and product knowledge to better assist customers

Qualifications:

- Previous experience in a customer service role preferred
- Familiarity with Salesforce or similar CRM software is a plus
- Strong analytical skills to identify customer needs and provide appropriate solutions
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in using Microsoft Office Suite

At our company, we value our employees and offer competitive compensation packages. Benefits may include medical insurance, paid time off, retirement plans, and opportunities for career growth.

**Job Types**: Full-time, Part-time

**Salary**: £8.50-£11.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Company events
- Employee mentoring programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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