Customer Service Executive
6 months ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
**Duties**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, complaints, and product/service information
- Upsell products and services to maximize customer satisfaction and company revenue
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system
- Follow company policies and procedures to ensure consistent service delivery
- Demonstrate excellent phone etiquette and professionalism at all times
**Skills**:
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Proficient in data entry with a high level of accuracy
**Job Types**: Full-time, Permanent
**Salary**: From £23,317.16 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
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