Donor Database Administrator

2 weeks ago

Street, United Kingdom BRAC USA Full time

**About BRAC and BRAC USA**

BRAC is an award-winning international non-governmental development organization, with the vision of a world free from all forms of exploitation and discrimination, where everyone has the opportunity to realize their potential. BRAC is a leader in developing and implementing cost effective, evidence-based programs to assist poor and disadvantaged communities in low-income countries, including in conflict-prone and post-disaster settings. It is an organization of and for the people of the Global South, pioneering new development and social enterprise approaches to equip communities to achieve prosperity.

Based in New York, BRAC USA is the North American affiliate of BRAC. BRAC USA is an independent 501(c)3 nonprofit that strengthens BRAC’s impact by raising awareness about its work, mobilizing resources to support its programs, and amplifying its evidence-based poverty innovations worldwide.

BRAC USA staff work in a hybrid work environment that includes both in-office and remote work arrangements. This position will be based in New York City. Due to the essential functions of this role, this position will require in-person office work 2-3 days per week.

**Primary Responsibilities**:

- Receive and record all incoming donations, including from external platforms, into Salesforce in a timely and accurate manner.
- Enter and record donor gifts and prepare monthly deposit reports and documentation. Notify the Finance team of gift intake.
- Scan and upload donation documents into Salesforce, sharing these with relevant staff members
- Organize and file donation documentation.
- Address any requests relating to fundraising platforms, matching gifts, and donor data.
- Manage donor requests to update or cancel recurring donation information.
- Interface closely with the finance department and perform monthly, quarterly and annual reconciliations. Assist finance with the documentation needed for annual audit.
- Manage Salesforce, including user maintenance, generation of reports and dashboards, creation of new fields and other routine tasks.
- Gather detailed requests for improvements or changes to Salesforce, and implement these changes as appropriate.
- Automate processes using Salesforce tools and manage less complex Salesforce integrations.
- Train new users and grow the Salesforce skill set across the organization.
- Document customizations made in Salesforce by maintaining an instructional document detailing all giving processes for all staff and onboarding of new staff.
- Plan ahead for Salesforce upgrades, seasonal releases and long term projects.
- Support additional projects as needed.

**Required Skills/Abilities**:

- Experience in an administrative/support or database role.
- Strong understanding of the Salesforce platform, with the ability to build custom reports, dashboards and processes.
- Strong understanding of Salesforce best practices and functionality preferred.
- Highly detail oriented, strategic thinker with strong attention to detail.
- Knowledge of spreadsheets and accounting software.
- Demonstrated ability to work with Salesforce database.
- Excellent verbal, telephone and written communication skills.
- Ability to prioritize and function well in a fast-paced environment.
- Takes ownership and accountability of assigned projects and tasks with strong follow-through.
- Respect for privacy, confidentiality, and discretion.
- Proactive team player with strong desire to learn and ability to be flexible.
- Personal qualities of integrity, credibility, and dedication to the mission of BRAC USA.

**Minimum Qualifications**:

- Bachelor’s degree required.
- +3 years of relevant work experience.
- Proficiency with Salesforce Google G Suite and Microsoft Office Suite skills, especially Excel.

**How to Apply**:
To apply, please upload your resume and a cover letter. Applications will be considered on a rolling basis, with preference given to early applicants.

BRAC USA is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with state and federal law.

BRAC USA is unable to sponsor work visas for this position and will only consider applicants with valid work authorization in the United States.

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