Training and Operations Administrator

3 months ago

ChesterleStreet, United Kingdom If U Care Share Foundation Full time

**Job Title - **Training and Operations Administrator

**Location - **Based in Chester le Street but may require occasional travel across the North East region and throughout the UK

**Hours - **35 (Mon-Fri, 9-5)

**Salary - **Competitive(dependent on skills/experience) further information can be requested.

The post is offered on an initial fixed-term contract of 12 months with the strong possibility of continuation.

**Personal Profile**

The role of the Training and Operations administrator is key to the development of our training and development work. Responsibilities will include answering the phone, ensuring all administrative elements of our training are completed in a timely and appropriate manner from initial enquiry through to evaluation report preparation and certificate issuing, maintaining financial and client records, and providing administrative support as needed. To succeed you should be able to oversee and ensure smooth and efficient daily operations. In this role, you should combine a strong attention to detail with an ability to multi-task and work under pressure. You should also be a reliable problem-solver and with strong project management skills. Your goal will be to ensure that our training programs are engaging and run smoothly. The role requires strong communication skills as well as efficient process management. The Training and Operations Administrator will assist the Training and Development Manager to ensure quality training requirements and projects are delivered within specification and deliver the required quality performance standards.

**Role Requirements**
- Championing and promoting the IUCSF values of Respect, Service, Honesty, Justice, and Community.
- Contribute to the charity’s growth, strategic development and continual improvement of training services across the charity
- Bringing enthusiasm and energy to the development and coordination of all training requirements
- Answering phones and responding to client requests and enquiries.
- Managing and updating company databases.
- Keeping track of inventory and ordering supplies.
- Maintaining financial, and client records.
- Drafting and mailing customer correspondence and occasional newsletters.
- Organising events, scheduling meetings, and making travel arrangements.
- Providing administrative support to other departments as needed.
- Strong organisational and administrative skills including extensive diary management skills
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and data management software.
- Detail-oriented with strong analytical and problem-solving skills.
- Significant experience in prioritising tasks and coping with competing demands
- Assist managers in the development of external programmes, supporting areas around delivery and external speaking
- Working with the training and development manager to develop project outlines, including production of budgets, timelines, and business cases as required
- Assist in the development, preparation and presentation of reports to funders and Commissioners
- Performing other duties as assigned.

**Key Performance Targets**

Ensure the consistent delivery of agreed annual and monthly Key Performance Targets for their department:

- Manage all training enquiries
- Assist with the delivery of all training sessions and ensuring it remains within budget
- Project specific KPI’s
- Customer satisfaction, feedback and evaluation
- Internal team compliance targets; training, attendance, one to one meeting

**Required skills and experience**
- Proven experience as a Training Administrator, HR assistant or similar role
- 5 GCSE’s A*-C or equivalent - including English and Maths
- Experience in project management
- Knowledge of office procedures and billing
- Proficient in Microsoft Office as well as Apple software such as keynote.
- Excellent organizational and multitasking ability
- Outstanding communication skills
- Meticulous attention to detail
- Strong interpersonal skills including customer service
- Excellent verbal and written communication skills
- Ability to prioritise tasks

**Preferred skills and experience**
- Working knowledge of Charitable organisations and legal guidelines
- Working knowledge of databases and customer management systems
- Experienced in efficient administrative processes associated with the development and delivery of internal and external training programmes

**Key Contacts/Relationships**
- Training and Development Manager - (Line manager)
- Director of Operations
- Managers within Operations Team
- Wider management team
- Wider staff teams
- Clients/ Customers purchasing training
- Training attendees
- Partners, funders, commissioners, and external Stakeholders

**Safeguarding**

To take part in any training as required as part of the role and adhere to IUCSF’s Safeguarding Policy at al times.

**Variation**

**Health & Safety**

It is the general duty of every employee to take reaso

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