Contract Administrator

5 months ago


Street, United Kingdom Robert Heath Heating Ltd Full time

**Reporting to** Account Manager

**Location(s) **Work From Home potential for Hybrid UK based

**Hours **40 hours per week

**Salary **£25k -£28k Dependent on Experience

Robert Heath Heating, part of Daikin UK, specialises in providing domestic and commercial heating installation, service, and maintenance services to Social Housing, and is currently engaged in long-term contracts with Housing Associations and Local Authorities, covering around 100,000 properties across the UK.

We are looking for a passionate and motivated contract administrator to join our client-focused team. This is an exciting time to join a family run business undergoing wide business change. We provide world-class customer service in a fast-paced environment, supported by our schedulers, and contact centre teams, to deliver a seamless client experience.

This role may be particularly suitable to a university graduate.

Do you have previous administration experience or are you a recent graduate looking for your first office role? Are you a confident individual with a sharp eye for detail and a passion for administrative tasks?

**MAIN DUTIES & RESPONSIBILITIES**
- Communicating verbally and in writing with customers and clients
- Complaint Resolution
- Dealing with incoming and outgoing communications with landlords, supply chain, and subcontractors
- Data entry, retrieval, and database management
- Utilising empathy when liaising with vulnerable customers
- A calm approach to objection handling
- Proactively own issues through to resolution
- Initiative to bring solutions not problems
- Managing client expectations
- Strong understanding and ability to use excel spreadsheets

**PERSON SPECIFICATION**

**Essential skills**

Outstanding customer service skills

Excellent interpersonal and communication skills

Objection handling

Strong organisational skills and the ability to prioritise workloads

Ability to work to deadlines

Good problem-solving skills

Ability to work well as part of team and independently using own initiative

Ability to communicate with internal and external employees at all levels

IT Skills - Microsoft Word, Excel, Outlook or similar

**EXPERIENCE**

Essential

Working within heating, plumbing or construction industries

Working within a contract administration position

Working within the social housing / maintenance sector

**DESIRABLE**

Working in a customer service / helpdesk / contact centre environment

Engaging with people with unique needs and backgrounds

Experience in administrating works in plant-rooms and shared dwellings

**EDUCATION**

Essential

5 GCSEs grade A*-C (or equivalent)

**DESIRABLE**

3 A-Levels A-C (or equivalent)

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Street, NP19 0DW

Reference ID: CONTRACT ADMIN 25-28K


  • Contract Administrator

    5 months ago


    Street, United Kingdom Robert Heath Heating Ltd Full time

    **Reporting to **Account Manager **Location(s) **Remote Worker (Potential for Hybrid) Newport Office **Hours **40 hours per week **Salary **£25k - £28k Depending on experience (Temp) Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service, and maintenance services to Social Housing, and is currently...

  • Contract Administrator

    5 months ago


    Liverpool Street Station, United Kingdom Smart Managed Solutions Full time

    **Why work for Smart?** **Benefits**: Birthday off, 25 days holiday entitlement + Bank Holidays, Zone 1 and 2 Travelcard, Life Assurance, 3 days fully paid volunteering days At Smart, we help the worlds smartest companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10 years, we have worked...

  • Lead Contract Support

    2 weeks ago


    Lime Street, United Kingdom CV-Library Full time

    Be part of the Smart Team! A fantastic opportunity has arisen for a Lead Contract Support to join us at our HQ based in the City. This is a Monday - Friday opportunity working 08:00 -17:00. About Us: At Smart, we help the worlds smartest companies maintain their facilities to the best possible standards through a customer centric experience. Over the past 10...

  • Regional Administrator

    5 months ago


    Street, United Kingdom SUEZ Full time

    **Are you an experienced and organised administration professional? Would you like to work for a company committed to creating a greener planet?** At SUEZ, we value the intelligence and talent of every single person. By sharing our knowledge, we give ourselves the best chance to of tackling the challenges of tomorrow. Are you ready to be part of a business...

  • Contracts Manager

    2 months ago


    Lime Street, United Kingdom CV-Library Full time

    Senior Contracts Manager - Heritage / Conservation / Restoration Work - Refurbishment, Cut & Carve and Newbuild NW London / Central London Salary: Permanent (circa £85,000 - £90,000) Negotiable DoE ** Contracts Manager required for a leading contractor in the heritage / restoration sector ** The Business: •£55m turnover main...


  • Street, United Kingdom Acorn Solicitors Full time

    Job description Typical duties will include: - dealing with payment of bills - reconciling payments on accounts system - Posting account entries - entering data onto the internal accounts package - answering the telephone and taking and passing on of messages - photocopying - meeting and greeting clients on arrival and offering tea/coffee - creating new...


  • Fenchurch Street, United Kingdom CV-Library Full time

    Graduate Administrator - Maritime / Shipping - Great Career Opportunity - City of London - up to £30k (including benefits) We’re currently recruiting for a proficient and accurate Graduate to join a fabulous organisation based in the City of London as an Administration Assistant. This is an exciting opportunity for a detail minded, focused and...

  • Administrator

    1 month ago


    Coleman Street, United Kingdom CV-Library Full time

    Our client is looking for an Administrator to join their team on a full-time basis on a contract basis for one year. Our client is proud to be a global health company, looking into human diseases and tackling world health issues. We are offering a salary range of £27,000 – £42,000 doe. This is a hybrid role. As an Administrator you will be...


  • Oxford Street, United Kingdom Smiggle Full time

    **RECRUITMENT ADMINISTRATOR** **Location**: Oxford Street, London **Salary**: Competitive **Benefits**: 50% in store discount **Office Requirement**: In-office presence required 5 days a week SMIGGLE - where a smile meets a giggle! This is an excellent opportunity for someone looking to take the next step in their career within Recruitment/HR, who has a...

  • Contract Admin Support

    5 months ago


    Chester-le-Street, United Kingdom OCU Full time

    We are currently recruiting for a Contract Administrator to join the team in our Birtley office. The purpose of the role is to provide information, support and resolve any emerging problems that our customers may face. A Contract Administrator should understand the value of good communication skills, they should be able to put themselves in their customers...


  • Street, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 343797**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time, Part-time**Number of jobs available**: - 1Contents Location About the...


  • Coleman Street, United Kingdom CV-Library Full time

    Do you have knowledge of all commonly used model Forms of contract for UK services and supplies? Do you have experience in project procurement in a regulated industry with engineering and construction experience? Are you interested in working on major life science sector projects? If the answer is yes, please read on and get in touch today to avoid missing...


  • Coleman Street, United Kingdom Millbank Holdings Full time

    Do you have knowledge of all commonly used model Forms of contract for UK services and supplies?Do you have experience in project procurement in a regulated industry with engineering and construction experience?Are you interested in working on major life science sector projects?If the answer is yes, please read on and get in touch today to avoid missing...

  • Rental Administrator

    2 months ago


    Takeley Street, United Kingdom CV-Library Full time

    There is a fantastic temp-perm opportunity for one of our clients, for someone who enjoys administration work. The position is based in Stansted CM24 1SJ, and the work involves ensuring the bookings are registered on appropriate systems accurately, sending out and retrieving paperwork where necessary. Working 8 hrs/day Monday to Friday no Bank...


  • Broad Street, United Kingdom CV-Library Full time

    We are currently recruiting for a Compliance & Payroll Administrator within our busy recruitment team that supply staff to local government organisations across the country. Ideal candidate will be required to come in to the office first 6 weeks to be fully trained and then will be predominantly working from home, which will be 3 days a week from home and 2...


  • Oxford Street, United Kingdom Smiggle Full time

    **RECRUITMENT ADMINISTRATOR** **Location**: Oxford Street, London **Salary**: Competitive **Benefits**: 50% in store discount **Office Requirement**: In-office presence required 5 days a week SMIGGLE - where a smile meets a giggle! This is an excellent opportunity for someone looking to take the next step in their career within Recruitment/HR, who has a...


  • Broad Street, United Kingdom CV-Library Full time

    Contract Project Manager - IT Applications - Insurance - The City, London My client an insurance organisation in The City of London, is looking for an IT Applications focussed Project Manager to work on a large scale application rationalisation and integration programme of work. You MUST have a strong background of working in the London market insurance...


  • Broad Street, United Kingdom Michael James Associates Full time

    Contract Project Manager - IT Applications - Insurance - The City, LondonMy client an insurance organisation in The City of London, is looking for an IT Applications focussed Project Manager to work on a large scale application rationalisation and integration programme of work.You MUST have a strong background of working in the London market insurance market...


  • Cannon Street Station, United Kingdom City Realtor Full time

    **Administrative Assistant.** - **June - October**: - **Summer Temp Role - potential to become permanent.**: - **40 hours a week between 9am-6pm**: - **must have administrative and customer service skills**: - **£8.60-£11.44ph**: - **Example of your strong IT skills including reference to any IT software or packages you have used.**: - **Example of...


  • Chester-le-Street, Durham, United Kingdom Solomons Europe Full time

    About the RoleWe are seeking a highly skilled Project Quantity Surveyor to join our team at Solomons Europe. As a key member of our Contract and Quantity Surveying practice, you will be responsible for managing projects independently or as part of a team, overseeing procurement, contract administration, and project commercial assurance.Key...