Guest Experience Agent

7 months ago

London, United Kingdom Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About ME London Hotel, WC2R 1HA**

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologiesThen you connect with the ME by Meliá brand

**Salary package**:up to** **£26,821 plus service charge// **Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**_ Guest Experience Agent (Aura Host)_**

**Job Mission**

The Aura Host meets the department's daily operations, committing to achieving excellence in customer satisfaction.

**Responsibilities will include, but are not limited to**:

- Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations.
- Use the different customer experience management tools efficiently. Be aware of the Voice of the Customer results and comply with the defined improvement plans.
- Manage the guests’ digital experience according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with sensory architecture in the different areas of the hotel, including lighting, decoration, aroma, and background music.
- Verify that material orders follow the set product guidelines for better optimisation of economic resources.
- Be knowledgeable about London and be able to offer services and products according to customers' preferences.

**What are we looking for?**
- A team player
- Knowledge of London
- Strong attention to detail
- Be fluent in English; additional Spanish knowledge would be a bonus.

**Because belonging to the great Meliá family is being VIP**
- Our Benefits Package Includes:_
- **Competitive Salary**:

- **Holidays**:_28 days’ holiday including 8 public holidays_
- **Contributory pension scheme**:

- **Discounted dental and health cover with HSF**:

- **Personal Development**:_programs designed to support your career right from the start, with unlimited access to online learning platform_
- **High street discounts**:_with Perks at Work_
- **Pay Day Parties**

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally._
- We promote our commitment to _**_equality and diversity_**_, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that _**_diversity and inclusion among our employees are essential for our success as a global company_**_._
- Additionally, we support the sustainable growth of our industry through _**_a socially responsible team_**_. In this sense, our motto is "_**_Towards a sustainable future, from a responsible present_**_". Thanks to al our collaborators, we make it possible._

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TIKTOK** **- **LINKEDIN** - **INDEED** - **GLASSDOOR

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