Business Services Coordinator

1 month ago


Birmingham, United Kingdom National Highways Full time

National Highways have an exciting opportunity for multiple Business Services Coordinators to join the South East Business Services Team in Operations.
The broad range of this role includes the delivery and coordination of business and administrative support to a wide range of internal and external customers.
Some of the activities for this role includes, handling customer correspondence, financial and commercial support, dealing with stakeholder queries, legally valid traffic restriction orders, workforce planning and resource support, fleet and equipment relatedtasks.

What you’ll be leading on
- Ensure customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
- Support operational delivery through the enablement of regulatory and legal processes including Traffic Orders, Planning Applications and Information Requests.
- Enable and support processing of payments in accordance with National Highways Policies and Procedures.
- Enable and support effective information management including the maintenance of documents and records in accordance with National Highways Policies and Procedures and legal requirements.
- Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.
- Ensure the timely and effective dissemination of notices, communications and information.
- Enable and support resource management and workforce planning processes.
- Ensure compliance with the National Highways Quality Management System and processes. Support and enable audit and assurance activities.
- Develop and maintain performance management information and reports to ensure that all operational support and business services activities are delivered to the required standards and timelines.
- Sustain a culture of continuous improvement through the identification of lessons and opportunities for business improvement. Participate in the delivery of business improvement initiatives and transformation projects.
- Sustain a helpful, proactive and supportive culture in the delivery of operational support and business services.
- Develop and sustain effective working relationships with key stakeholders in the National Highways and the supply chain.
- Contribute to the health, safety and wellbeing of colleagues through vigilance. Participate in team level Health and Wellbeing activities.

To be successful
- Excellent stakeholder management and communication skills
- Experience in the use of business information and document management systems
- Ability to work well as a team and individually
- Experience in drafting and managing written correspondence
- Strong attention to detail

Mission:
Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.



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