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Customer Service Coordinator

5 months ago

Birmingham, United Kingdom Redshore Search Consultants Limited Full time

**An exciting opportunity has arisen fore a Customer Service Coordinator within this leading global manufacturing company at its Birmingham UK office on the Birmingham Business Park.**

**THE ROLE**

Reporting into the Customer Service Manager the Customer Service Coordinator serves as the key/daily point of contact for customer enquiries and requests. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfilment of the customer’s request. Other duties include:

- Receive and process customer requests for service and spare parts
- Pro-actively identify opportunities to sell service solutions, spare parts, modifications, and upgrades
- Close dialogue with customer to understand needs and urgency of requests
- Actively promote solutions to customers
- Gather information, prepare, and communicate quotations for service solutions and spare parts
- Follow up on outstanding quotations and processes order confirmations from customers
- Register service requests and check entitlements

**THE PERSON**

In order to succeed in the role of Customer Service Coordinator you will ideally have had experience of supporting customers from within a manufacturing, engineering or technical environment. You will need good communication and organisational skills along with strong IT skills.

**THE PACKAGE**
- £30,000-£34,000 Basic
- Pension
- Life Assurance
- 3 days Office/2 Days Home
- Training

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: ST-893