Customer Service Coordinator
3 months ago
Job description
**Customer Service Coordinator**
**Job purpose**
Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures
**Key Accountabilities**
- Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales
- Supports them to achieve and maintain status as a '5 Star Builder'
- Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments
- Proactively updates COINS reports to ensure the system is kept up to date
- Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications
- Seeks to continually improve customer satisfaction
- Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales
- Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC
- Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians’ diaries
- Updates customers and reporting
- Reports issues with defects management
- Manages customer complaints to reduce escalation
- Promote and lives the values of the organisation
- Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations
**Experience, Skills and Knowledge required**
- Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain 5* status
- Excellent telephone manner
- Excellent communication skills, both verbal and written
- Excellent listening skills, understanding customer requirements
- Proactive and able to take initiative
- Flexible in approach
- Competent user of MS Word, Excel and Outlook
- Experience within the New home environment beneficial but not essential
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,500.00 per year
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£28,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service / telephone: 1 year (required)
Work Location: In person
-
Customer Service Coordinator
9 hours ago
Birmingham, Birmingham, United Kingdom Maximus UK Full timeJob DescriptionJob Title: Customer Service CoordinatorJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of our Assessment Centre, ensuring seamless delivery of services to our...
-
Customer Service Coordinator
6 hours ago
Birmingham, Birmingham, United Kingdom Maximus UK Full timeJob DescriptionJob Title: Customer Service CoordinatorJob Summary:We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of our Assessment Centre, ensuring seamless delivery of services to our...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom Redshore Search Consultants Limited Full time**An exciting opportunity has arisen fore a Customer Service Coordinator within this leading global manufacturing company at its Birmingham UK office on the Birmingham Business Park.** **THE ROLE** Reporting into the Customer Service Manager the Customer Service Coordinator serves as the key/daily point of contact for customer enquiries and requests. The...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom Fortem Solutions Ltd Full time**The Role** Due to rapid growth and continuous success we are currently recruiting for a Customer Service Coordinator to join our team based in our head office in Birmingham. As a Customer Service Coordinator, you will be responsible for supporting the Customer Service Manager in the root cause analysis of compliments and complaints received, to ensure...
-
Sales and Customer Service Coordinator
2 days ago
Birmingham, Birmingham, United Kingdom Options Resourcing Limited Full timeJob Title: Sales and Customer Service CoordinatorJob Summary:Options Resourcing Limited is seeking a highly skilled Sales and Customer Service Coordinator to join its team. As a Sales and Customer Service Coordinator, you will be responsible for developing long-term relationships with customers, processing customer orders, and facilitating business...
-
Sales and Customer Service Coordinator
2 days ago
Birmingham, Birmingham, United Kingdom Options Resourcing Limited Full timeJob Title: Sales and Customer Service CoordinatorJob Summary:Options Resourcing Limited is seeking a highly skilled Sales and Customer Service Coordinator to join its team. As a Sales and Customer Service Coordinator, you will be responsible for developing long-term relationships with customers, processing customer orders, and facilitating business...
-
Customer Service Coordinator
5 days ago
Birmingham, Birmingham, United Kingdom Churchill Estates Management Ltd Full timeAbout the RoleChurchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team at St Nicolas Lodge in Kings Norton. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, managing the day-to-day operations of the lodge, and ensuring the overall well-being...
-
Customer Service Coordinator
3 days ago
Birmingham, Birmingham, United Kingdom Churchill Estates Management Ltd Full timeAbout the RoleChurchill Estates Management Ltd is seeking a highly skilled and experienced Lodge Manager to join our team at St Nicolas Lodge in Kings Norton. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, managing the day-to-day operations of the lodge, and ensuring the overall well-being...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom Brilliantin Recruitment Full time**Customer Service Coordinator (3 days in the office and 2 days from home)** **Job purpose** Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures. **Key Accountabilities** - Ensures all valid defects and maintenance requests are dealt with,...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom Mitie Full time**Position Overview** Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom Mitie Full time**Position Overview** Location: Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES **Job Type**: Permanent, Full Time Hours: 40 Hours a week **Salary**: £20,800 - £ 22,700 Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse,...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom The Fuel Store Ltd Full timeHere at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways. As a family run business and over 7 years’ under our belt, we have always been determined to deliver on our founding...
-
Customer Service Coordinator
3 months ago
Birmingham, United Kingdom The Fuel Store Ltd Full timeHere at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways. As a family run business and over 8 years’ under our belt, we have always been determined to deliver on our founding...
-
Sales and Customer Service Coordinator
5 days ago
Birmingham, United Kingdom Hiredonline Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Sales and Customer Service Coordinator to join our team at Hiredonline. As a key member of our sales team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesManage sales orders and customer inquiries in a timely...
-
Sales and Customer Service Coordinator
4 days ago
Birmingham, Birmingham, United Kingdom Hiredonline Full timeJob DescriptionHiredonline is seeking a highly skilled Manufacturing Internal Sales – Customer Services Administrator – Export professional to join their team.This is a permanent position that requires a strong focus on sales and customer service.The ideal candidate will have excellent communication and organizational skills, with the ability to work...
-
Customer Service and Order Fulfilment Coordinator
3 months ago
Birmingham, United Kingdom Guthrie & Ghani Ltd Full time**About The Company** We believe that by using quality supplies, and learning skills to either create things for yourself or mend what is broken, you can achieve excellent professional results that look beautiful. At guthrie & ghani we provide a range of carefully selected products to support individuals in the art and craft of sewing and dressmaking. We do...
-
Japanese Spares Coordinator
3 months ago
Birmingham, United Kingdom Ishida Europe Ltd Full time**Spares Coordinator (Japanese Speaking)** Ishida Europe is a World leader in the design, manufacture and installation of complete weighing and packing line solutions. We are recruiting a Spares Coordinator (German Speaking) to join our Aftersales department. **Main Purpose of the role** Coordination for quotations and sales within aftersales relating to...
-
Temporary Customer Services Coordinator
3 months ago
Birmingham, United Kingdom Love Success Recruitment Full timeTemporary Customer Services Coordinator based in Birmingham- Fully Office Based £12.50phr starting immediately. One of my clients an Environmental company are looking for a Customer Services Advisor to start immediately on a temporary basis. You will be customer focused, enjoy the interaction with people and help to provide solutions. Your communication...
-
Customs Coordinator
5 days ago
Birmingham, United Kingdom WR Logistics Full timeCustoms Coordinator Location: Central Birmingham Salary: up to £32,000 (DOE) Do you have customs brokerage experience? Are you looking for you a new and exciting role to join a growing customs team for a well-established 3PL Freight and Logistics Specialist? If yes, this opportunity could be great for you! Work Hours: Monday to Friday Key...
-
Nutrition Customer Service Coordinator
4 weeks ago
Birmingham, United Kingdom Tonic Health Full timeTonic Health is on the hunt for a driven, professional and creative Nutrition Customer Care Coordinator to be responsible for all Customer relations and ensuring high standards are delivered helping customers on their nutrition journey.We are on a mission to confront the global nutrient deficiency crisis and expose the dark side of the $164 billion...