Customer Insight Lead

5 months ago

Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

**Details**:
**Reference number**:

- 348356**Salary**:

- £52,120 - £58,540- National: £52,120 - £58,540 For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- RPA - Customer Engagement**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Bridgwater, Bristol, Cambridge, Carlisle, Crewe, Exeter, Leeds, Newcastle-upon-Tyne, Nottingham, Reading, Worcester, Workington, YorkAbout the job

**Job summary**:
We are an organisation committed to world class farming and land management for the environment, food, and rural resilience. We are a voice for farmers and land managers, we encourage sustainable and profitable farming, and are a delivery agency for the 25 Year Environment Plan.

We help agricultural and rural communities to create a better place to live, we achieve this through:

- delivering economic growth
- delivering environmental sustainability
- supporting agriculture
- enabling innovation
- facilitating community activities

Every service we currently offer will change as we seize the opportunity to develop a new approach for farming and land management having left the European Union. We will support farmers and land managers through agricultural transition, seeking to place British farming at the forefront of environmental good practice, supporting net zero and enhancing our beautiful natural environment. Supporting our customers through these changes is critical. We care about agricultural and rural Communities and the environment.

We understand our customers and we are best placed to support them. We are integral to Defra’s work on the Agricultural Transition Plan which will be key to farmers:

- running sustainable businesses that don’t need to rely on public subsidy
- managing their whole business in a way that delivers profitable food production and the recovery of nature, fusing the best modern technology available today with the rediscovery of the traditional art of good farm husbandry
- being able to access public money to help them deliver environmental and animal welfare outcomes on the land they manage, and help their businesses become more productive and sustainable
- meeting clear, relevant and outcome-focused legal standards that champion UK food internationally, prevent environmental harm, protect biosecurity, and protect animal welfare

We are a regional organisation with a presence in 27 counties and many of our people live and work in the communities they serve, giving us a unique perspective of our customers’ needs. We are a resilient and valuable organisation which can be flexible to meet the needs of both our customers and the policy makers. We have a bright future where sustainability and innovation will be at the centre of what we do to help our agricultural and rural communities create a better place to live.

**Job description**:
As part of the Customer Directorate, you will be helping farmers and rural businesses understand how to access our schemes and services. We are a diverse team with multiple function all with the purpose of supporting and improving the customer experience.

As the Customer Insight Lead in RPA within the Customer Directorate you will:

- be leading teams to develop robust and varied insight to better hear the voice of our customers and understand how we can deliver the best customer experience
- develop our insight function, maximising technology to gather and present useful, informed feedback to influence service delivery
- develop customer satisfaction measures, using insight to continuously improve
- be an active part of the directorate’s Leadership Team, bringing new ideas and creativity to increase collaboration, drive high standards and encourage innovation

**Person specification**:
It is essential that you are able to demonstrate experience and skills in:

- developing insight activity to influence strategy and operational delivery to improve customer satisfaction
- ability to lead continuous improvement for a large customer focused organisation
- providing empowering, effective, and inclusive leadership

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Changing and Improving
- Working Together
- Seeing the Big Picture

**Benefits**:

- Alongside your salary of £52,120, Rural Payments Agency contributes £14,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Ser

  • Customer Insight Lead

    7 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: Specialist skills Understanding the NHSBSAs need for Customer Insight (CI) and how it can be used to make decisions and improve services. Developing Customer Insight solutions which are effective to support the NHSBSAs customer and data centricity ambitions and are strategically aligned with the NHSBSA Strategic...

  • Customer Insight Lead

    5 months ago

    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a Customer Insight Lead within the Customer Insight team working in a hybrid way. The work of Customer Insight Team is varied, as are the audiences we conduct research with. The team supports the organisation and stakeholders by providing readily accessible, accurate and relevant customer insight upon...

  • Customer Insights Manager

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Concept Onyx Recruitment Full time

    We are seeking a Customer Insights Manager to join our team at Concept Onyx Recruitment. This role will lead a team of UX Research Specialists across the globe in testing, validating, and analyzing customer insight and feedback across the whole end-to-end product management and delivery process.Key Responsibilities:Lead on all UX research and testing by...

  • Customer Research

    1 month ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Our client, an award winning SaaS organisation, is looking to strengthen their team with the addition of a Customer Research and Insight Manager. As Customer Research and Insight Manager you will be responsible for leading a team of UX Research Specialists across the globe in testing, validating and analysing customer insight and feedback across the whole...

  • External Customer Insight Officer

    5 months ago

    Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 346292**Salary**: - £28,119 - £28,821**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Corporate Affairs**Type of role**: - Analytical - Customer Insight - Market Research**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Talent Acquisition Specialist

    1 month ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    About Lead CandidateWe are a values-driven talent acquisition partner dedicated to supporting developing companies in the pharmaceutical and biotech outsourcing space.Job Title: Talent PartnerWe are seeking a skilled professional to join our team as a Talent Partner. As a Talent Partner, you will be responsible for delivering exceptional service to our...

  • Customer Experience Manager

    3 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NBS Full time

    Job Title: Customer Experience Manager - UX Research and InsightsWe are seeking a highly skilled Customer Experience Manager - UX Research and Insights to join our team at NBS. As a key member of our UX Research and Insights team, you will be responsible for leading the development of user-centered products and services through customer research.Key...

  • Data Insights Lead

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria Full time

    We're Northumbria, a leading organization in public health services. We're seeking a skilled Data Insights Lead to join our team and help drive our mission forward!About the RoleThis is a unique opportunity to lead analytical development and capability of the VRU work with partners in Public Health and Police. You'll be responsible for producing high-quality...

  • Customer Communications Lead

    5 months ago

    Newcastle upon Tyne, United Kingdom Valuation Office Agency Full time

    **Details**: **Reference number**: - 323574**Salary**: - £40,185- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - VOA - Experts - Communications Team**Type of role**: - Communications / Marketing**Working pattern**: - Flexible working,...

  • Insight Telephone Agents

    5 months ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £12.00 per hour **Guaranteed Hours Contracts - Minimum of 16 hours per week** **Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). NB - **You will be required to work at...

  • Insight Telephone Agents

    5 months ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). Please note, you will be required to work three to four evenings per week. **Who are we?** Explain is an established market...

  • Insight Telephone Agents

    6 months ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix, **Salary**: £10.90 per hour **(Rising to £12.00 per hour from 01.04.24)** **Shifts**: 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). **Who are we?** Explain is an established market research agency based...

  • Head of Data

    7 months ago

    Newcastle upon Tyne, United Kingdom iamproperty Full time

    iamproperty are committed to leveraging data-driven insights to propel our business forward and achieve our objectives. As we continue to grow and innovate, we are seeking a dynamic and experienced individual to join our team as Head of Data and Insights. **_Key responsibilities will include:_** - Developing and executing the company's data strategy in...

  • Insight Telephone Agent

    5 months ago

    Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    **Insight Telephone Agents** **Location**:The Core, Bath Lane, Newcastle Helix - **Office Based Only** **Salary**: £12.00 per hour **Guaranteed Hours Contracts - Full & Part Time Shifts Required - Minimum 25 hours per week.** **Shifts**: Full & Part Time Shifts Patterns Available between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm)...

  • Head of Data

    6 months ago

    Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    iamproperty are committed to leveraging data-driven insights to propel our business forward and achieve our objectives. As we continue to grow and innovate, we are seeking a dynamic and experienced individual to join our team as Head of Data and Insights. **Key responsibilities will include**: - Developing and executing the company's data strategy in...

  • Data Insights Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time

    Job OverviewSage is seeking a highly skilled Data Insights Specialist to join our team in Newcastle. This role will play a key part in driving the growth and success of our Intacct product by analyzing sales data, identifying trends, and providing actionable insights to our sales, marketing, and customer success teams.Key ResponsibilitiesIn this role, you...

  • Customer Engagement Lead

    5 months ago

    Newcastle upon Tyne, United Kingdom Rural Payments Agency Full time

    **Details**: **Reference number**: - 348349**Salary**: - £52,120 - £58,540- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - RPA - Customer Engagement**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share,...

  • Talent Acquisition Specialist

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Lead Candidate Full time

    About Lead CandidateAt Lead Candidate, we're passionate about changing the recruitment landscape for the better. As a values-led talent acquisition partnering service, we believe in providing an exceptional experience for our customers.Role OverviewWe're looking for a talented individual to join our team as a Talent Partner. As a key member of our team,...

  • Talent Acquisition Specialist

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    About UsAt Lead Candidate, we're passionate about revolutionizing the recruitment landscape. Our team of experts is dedicated to providing a world-class experience for our customers.Job DescriptionWe're seeking a talented individual to join our team as a Talent Partner. As a key member of our team, you'll work closely with our client partners to deliver...

  • People Analytics

    6 months ago

    Newcastle upon Tyne, United Kingdom Department for Environment, Food and Rural Affairs Full time

    **Details**: **Reference number**: - 341243**Salary**: - £32,136 - £38,551- National: £32,136 - £34,546. London: £35,857 - £38,551. For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract...