![Culligan UK limited](https://media.trabajo.org/img/noimg.jpg)
Customer Onboarding Specialist
4 weeks ago
**About Us**
Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions. We're looking for friendly and enthusiastic individuals to join us as a Customer Onboarding Specialist.
**The Role**:
We are looking for Customer Onboarding Specialists to join our team at Wolverhampton Science Park. You'll work closely with customers to understand their needs and guide them through our onboarding process. You'll be the go-to person for customers, ensuring they have a smooth transition to our business and know how to make the most of their account.
Processing customer orders on behalf of our internal and field sales teams. Raising delivery and installation work orders, keeping the customer updated regarding the status of their order, liaising with our planning team to book engineers in
**Requirements**:
**Desirable**:
- 2+ years of customer experience in either a call centre or customer facing environment
- Excellent communication and problem-solving skills.
- Ability to work well independently and in a team.
- Microsoft 365 experience
- Good computer skills
**Core business hours**: Monday to Friday 08.45 - 17.00
**Benefits**
- 23 days' holiday + Bank Holidays - increasing with long service (pro rata)
- Christmas holiday shut down
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts via Perks for Work scheme
- 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
- Business casual dress code
- Bonus Schemes and incentives
- Newly refurbished offices
- Hybrid working opportunities may be available
**Equal Opportunities**
Culligan UK are an equal opportunities employer, and we are passionate about creating an open and inclusive environment across our business.
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