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Customer Support Executive

3 months ago

Wolverhampton, United Kingdom Culligan UK limited Full time

**The Role**:
We are looking for new Customer Support Executives to work at our Head Office in Wolverhampton in our Customer Support Teams. **We will be interviewing November and December with a 8th January 2024 start date.**

**Customer Onboarding Team**

The start of the customer journey begins in onboarding. Have you got high attention to detail, love being busy, coordinating lots of different tasks and keeping customers updatedwhilst we order their equipment and arrange delivery. Ensuring that the customers account is 100% accurate is their main aim.

**Invoice and Finance Team**

Do you love crunching numbers, helping customers understand their invoices, fixing things when they are incorrect that prevent a customer from paying their invoice, as well as collecting payments, and assisting with any other billing related queries. You will also be able to negotiate with customers over prices and agreements. A busy and varied role.

**Resolutions Team**

These guys are there when things go wrong, and the customer isn’t happy. If you like problem solving and finding a solution to turn the situation around then this is the team for you. You have full support to take ownership and make decisions to resolve a problem. Collaborating with other teams across to business to improve customer satisfaction.

Hours of work: Monday - Friday 8.45am - 5pm **or** Monday - Thursday then Tuesday - Friday 8am - 6pm

**Requirements**:
**Desirable**:

- Negotiation skills
- Decision making skills
- Microsoft 365 experience

**Benefits**
- Monday - Friday working pattern
- 23 days' holiday + Bank Holidays - increasing with long service
- Company Pension scheme
- Company Sick Pay (after qualifying period)
- Enhanced Paternity & Maternity benefits
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
- Smart casual dress code
- Bonus Scheme

Please consider yourself unsuccessful on this occasion if we don't get back to you within two weeks.