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Hotel Shift Leader

4 months ago

Chertsey, United Kingdom THORPE PARK Resort Full time

**Hotel Shift Leader**

THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
United Kingdom

**Hotel Shift Leader**

Join our team of THRILLMAKERS at the UK’s Favourite theme Park THORPE PARK Resort and in return you will get:

- 20 FREE tickets to any Merlin attractions worldwide
- 25% discount in our retail shops and restaurants
- Opportunities to develop and have a longer term career in Merlin
- Free bus from Staines station to the Resort for all employees
- 40% discount online off LEGO, and much more

We are recruiting for Full Time and Part Time Positions.

No previous experience required, Just enthusiasm and eagerness to learn

Show us you’ re guest obsessed by being positive and helpful to ensure our guests have an awesome day.

**What will I do?**
Checking guests in and out of the hotel

Providing guests with information they need throughout their stay

Liaising with House Keeping regarding room allocations, status and special requirements, such as birthday celebrations or accessible room readiness

Effectively dealing with any guest feedback or minor issues

Show integrity and responsibility when handling guest property and follow procedure regarding guest safety deposit boxes

Have experience of Opera or similar system will be beneficial, but not essential as full training will be given.

Applicants must be over 18 dur to the nature of the role.

Organised

Good customer service skills

**Details**:
**Location**: Thorpe Park Resort, KT16 8PN

**Hours**: Full Time, 5 days per week

**Pay**: £9.84 (Per hour)
- Pay rates will increase in April due to the National Minimum Wage Review_

As part of the Merlin Entertainments family, we’re also aligned with Charities including The SEA LIFE Trust and Merlin’s Magic Wand Children’s Charity. This means your hard work goes towards supporting marine conservation projects like the Beluga Whale Sanctuary in Iceland and providing days out for children going through hardship. You can find out more here

**Everyone Matters at Merlin.**:

- At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry._