Business Retention Executive

1 week ago

Bradley, United Kingdom FMG Full time

**Role Title**:Business Retention Executive (Incident Management and Risk Solutions)

**Department**:Client Services

**Reports to**:Senior Leadership Team

**Role Purpose


- **

FMG is a leading outsource provider of Motor Incident and Claims Management to the insurance, fleet, and leasing marketplace. FMG has a large portfolio of 500+ existing clients, which are proactively managed by the Client Services Team.

Reporting into FMG’s Senior Leadership Team, this role will be multifaceted, combining written, pictorial, and analytical skills. Working alongside our Account Managers / Account Directors and Senior Management Team, the role will predominantly encompassthe formulation of written material for formal business tenders and upsell/cross-sell proposals, whilst providing support with the creation of customer presentations.

**Principal Responsibilities

- Overall day-to-day responsibility for compiling written material in which to formulate FMG’s formal responses to tenders (including PQQs, RFIs, RFPs, RFQs, ITTs) and proposals in line with deadline requirements.
- Delivery of high quality, clearly articulated, innovative propositions that are consistent to the audience; positioning FMG as a leader within our industry and market space and ensuring that the integrity of FMG from both an appearance and contentperspective is maintained.
- Ability to _‘story tell’_ through various media, combining written and pictorial material dependent on the audience and specific requirements.
- Ability to compile, review, analyse and present date to support proposals and presentations.
- Willingness to learn operational processes across Incident Management and Risk Solutions, working closely with Senior Management Team and departmental Team Leaders / Managers to continually increase knowledge and awareness as these evolve.
- Ability to tailor propositions, understanding the nuance between our core markets.
- Creation and on-going management of a central repository of information.
- A desire to build relationships group wide - working collaboratively to retain business and secure upsell/cross-sell opportunities in a wider market space.
- Build and maintain excellent internal relationships with Account Managers/Account Directors, Senior Leadership Team, and the Operating Board.
- Coordinate internal business areas to support in the completion of formal documents / proposals
- Basic understanding of industry competitors, with a willingness to learn through regular research/analysis - including strengths and weaknesses of their proposition.
- Gain insight into industry / market challenges and forthcoming changes, advancements, and initiatives, reacting through the ongoing production of insightful written/pictorial material.
- Drive continuous improvement through post-bid reviews, both internally and with customers.

**Measurements of Success**
- Significant contribution year-on-year to existing customer portfolio growth targets.
- Ability to deliver multiple projects at any given time, ensuring that timescales are always met.
- Engagement with Client Services Team
- Coordination of multiple stakeholders

**Type of Person**

***An articulate and credible individual with exceptional attention to detail.

Experience of using multiple MS packages and media, including:

- MS Word
- MS PowerPoint
- MS Outlook
- MS Excel
- MS Visio (desirable but not essential)

A real ‘people person’ who has the ability to build trust, and support across a wide network encompassing customer, business partners, and internal stakeholders.

Ability to manage key stakeholder groups at varying levels, setting clear objectives and timescales on delivery.

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