Customer Retention Strategist

6 days ago


Bradley Stoke, United Kingdom RAC Motoring Services Full time

RAC Motoring Services

Job Overview

We're looking for an experienced professional to join our team as a Renewals and Retention Advisor. As a key member of our customer-facing team, you'll play a crucial role in delivering exceptional customer experiences that drive growth and retention.

About the Role

In this exciting opportunity, you'll work closely with our existing members to understand their needs and preferences. Using your excellent communication skills and product knowledge, you'll provide personalized solutions to meet their expectations and increase loyalty.

Key Responsibilities

This is a busy and challenging role, requiring a high level of resilience, tenacity, enthusiasm, and energy. You'll be responsible for:

  • Building strong relationships with customers through effective communication and problem-solving skills.
  • Identifying opportunities to upsell and cross-sell products and services that align with customers' needs.
  • Maintaining accurate records and reporting on sales performance and customer interactions.
Requirements

To succeed in this role, you'll need:

  • A minimum of [insert number] years of experience in a customer-facing or sales environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet sales targets.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £[estimated salary], a generous benefits package, and opportunities for career growth and development.



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