Customer Success Specialist

3 weeks ago


StokeonTrent, United Kingdom Vistry Group PLC Full time

As a Customer Success Specialist at Vistry Group PLC, you will be responsible for ensuring customer satisfaction and loyalty across our Sales Teams. With a competitive estimated salary of £38,000 - £58,000 per annum, depending on experience, you will be part of a dynamic team that delivers exceptional customer experiences.

About the Role

This is an exciting opportunity to join our Sales Team as a Customer Success Specialist. You will be working closely with cross-functional teams to develop and execute strategies that drive customer engagement and retention.

Key Responsibilities:

  • Develop and implement customer success strategies to drive customer engagement and retention.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams.
  • Identify areas for process improvement and implement changes to increase efficiency.
  • Collaborate with the Marketing Team to develop effective marketing campaigns.
Requirements

To succeed in this role, you will need:

  • A proven track record of customer-facing experience and success in customer service roles.
  • Strong communication, negotiation, and interpersonal skills.
  • The ability to work in a fast-paced environment and meet customer satisfaction targets.
  • A degree in Business Administration or related field.
What We Offer

We offer a comprehensive benefits package, including:

  • Competitive salary and bonus structure.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A range of employee benefits, including private medical insurance and pension scheme.
About Us

Vistry Group PLC is a leading developer and employer in the UK housing market. Our ethos is centered around 'doing the right thing' and living our values of integrity, caring, and quality. We are committed to delivering sustainable communities and exceptional customer experiences.



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