Customer Care Officer

3 weeks ago

Manchester, United Kingdom Oldham Council Full time

**Manchester City Council**

***

**Working Hours**: 21 Hours per week

**Contract Type**: Part-Time, Permanent (x2)

**Additional Payments**:Casual Car User Allowance

**Closing Date**:25 March 2024

Bereavement Services deliver in the region of 3,000 burial and cremation services each year in the Councils five cemeteries and one crematorium. The Customer Care Officer role sits within the Customer Care Team which provides the administrative, financial and customer service function for the service. Bereavement Services actively participates in community engagement, working with community groups so they play a key role in the delivery of the service, in line with the Our Manchester Strategy.
- Customer Care Officers are required to understand and keep up to date with Council policies, and legislation and procedures that are specific to the role, to ensure advice and support given to customers is accurate and appropriate. The post holder will provide a sensitive, professional and tactful service to a range of customers, which will include funeral directors and bereaved families.
- The Customer Care team is required to work with the Infrastructure teams across all cemeteries and the crematorium, to coordinate and communicate tasks ensuring smooth and efficient delivery of the service.
- The Customer Care Team are required to work flexibly across all cemetery sites.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ - the grounding for how we must work together and treat one another:

- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

**Creating an inclusive team at Manchester City Council**

**Guaranteed Interview Scheme**

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition

**Accessibility**

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

**When you join us**

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

**Other relevant information**

Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council
Privacy Notice

**salary from**

***

£26,873

**contract**

***

permanent

**working hours**

***

part time

***
- 12 00 am
- 25th Mar 2024

  • Customer Care Officer

    3 weeks ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...

  • Customer Care Officer

    5 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title:Customer Care Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care OfficerResponsibilities: Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. Provide personalized assistance and guidance to customers, helping them navigate...

  • Customer Care Officer

    3 weeks ago

    Manchester, United Kingdom Manchester City Council Full time

    **About The Role**: **Working Hours**: 21 Hours per week **Contract Type**: Part-Time, Permanent (x2) **Additional Payments**:Casual Car User Allowance **Closing Date**:25 March 2024 Bereavement Services deliver in the region of 3,000 burial and cremation services each year in the Councils five cemeteries and one crematorium. The Customer Care Officer...

  • Customer Care Officer

    3 weeks ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...

  • Customer Care Officer

    5 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care RepresentativeJob Description:We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients.Responsibilities: Provide accurate product information, pricing details, and assistance with...

  • Customer Support Officer

    5 days ago

    Manchester, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis. Location: Manchester Job role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact. Effective...

  • Customer Software Support Officer

    4 weeks ago

    Manchester, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis. To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact. Handle all customer and stakeholder queries, requests and...

  • Customer Contact Officer

    3 weeks ago

    Manchester, United Kingdom Service Care Full time

    **Job Title: : Customer Contact Officer** **Locations**:Manchester (M21 7QP)** **Contract Type**:3 months** **Work Pattern: 35 hours per week** **Start Date**:Asap** **Pay Rate: £12.87 (Incl Holiday Pay)** You will act as first point of contact for customers and often colleagues for all repair related queries that have been received. The role is a...

  • Native Speaker Customer Care Officer

    2 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    **Job Title: Native Speaker Customer Care Officer** **Job Type**: Contract **Company Overview**: Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we...

  • Customer Contact Officer

    5 days ago

    Manchester, United Kingdom Service Care Full time

    Job Title: : Customer Contact OfficerLocations:Manchester (M21 7QP)**Contract Type:3 months**Work Pattern: 35 hours per weekStart Date:Asap**Pay Rate: £12.87 (Incl Holiday Pay)You will act as first point of contact for customers and often colleagues for all repair related queries that have been received. The role is a fast-paced environment with focus on...

  • Native Speaker Customer Care Officer

    5 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Job Title: Native Speaker Customer Care OfficerJob Type: ContractCompany Overview:Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we want to hear...

  • Customer Care Officer

    2 weeks ago

    Manchester, United Kingdom Manchester City Council Full time

    **About The Role**: **Working Hours**:35 hours per week **Contract Type**: Full-Time, Permanent **Additional Payments**: Casual Car User Allowance **Closing Date**:13 November 2023 **Driving Licence **- you must always hold a full valid driving licence Bereavement Services provide in the region of 3,000 burial and cremation services each year in the...

  • Customer Care Advisor

    5 days ago

    Manchester, United Kingdom Amplifon Group Full time

    **What you will be doing**You will be working in our UK Head Office communicating with customers and internal stakeholders to resolve a multitude of queries.**Key responsibility** - Undertake Customer Care Team operations and ensure effective management of: - Refund process. - Customer Complaint Resolution. - Customer Review platforms and webmail. - Voucher...

  • Health and Social Care Screening Officer

    2 months ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Previous applicants need not apply A permanent opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes Adult Social Care, Occupational Therapy, Single Entry Point for Intermediate Care and District Nursing...

  • Health and Social Care Screening Officer

    2 months ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    A 9 month fixed term/secondment opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This...

  • Health and Social Care Screening Officer

    2 months ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    A permanent full time opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This opportunity has...

  • Health and Social Care Screening Officer

    2 weeks ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    A 9 month fixed term/secondment opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This...

  • Health and Social Care Screening Officer

    2 hours ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    A permanent 37.5 hour opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City. This includes adult social care, occupational therapy, Single Entry Point for Intermediate Care and District Nursing services. This opportunity has...

  • Customer Care Advisor

    5 days ago

    Manchester, United Kingdom Amplifon Group Full time

    What you will be doingYou will be working in our UK Head Office communicating with customers and internal stakeholders to resolve a multitude of queries.Key responsibility Undertake Customer Care Team operations and ensure effective management of:Refund process. Customer Complaint Resolution. Customer Review platforms and webmail. Voucher management ...

  • Customer Care Manager

    1 day ago

    Manchester, United Kingdom HAYS Full time €40,000

    Customer Care Manager, £40,000+, immediate start, City Centre based Your new company This well-known and established organisation is seeking a Customer Care Manager to join their exciting team to help grow the business and help with their customer experience. 7 people within customer service. You will be providing training and coaching for them to...