Customer Care Officer

7 days ago


Manchester, United Kingdom Eco Assets Manager Full time

Title:
Customer Care Representative

Job Description:

We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients.

Responsibilities:

  • Provide accurate product information, pricing details, and assistance with orders and returns.
  • Handle customer complaints and concerns with patience and empathy, striving to achieve satisfactory resolutions.
  • Escalate unresolved issues to appropriate departments or supervisors for further assistance.
  • Document customer interactions and feedback for analysis and continuous improvement.
  • Adhere to company policies, procedures, and guidelines in all customer interactions.
  • Build and maintain positive relationships with customers through friendly and personalized interactions.

Skills:

  • Excellent communication skills in English, both verbal and written.
  • Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
  • Exceptional problemsolving abilities and the ability to remain calm under pressure.
  • Active listening skills and the ability to understand and address customer inquiries effectively.
  • Adaptability to changing priorities and customer demands.

Salary:
£11.00 per hour

Reference ID:
Customer Care
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