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Rental Administrator
3 months ago
We have an exciting opportunity for a Rental Administrator to join our Rentals team on a permanent basis.
Based in our beautiful Kirkstall Forge office in the LS5 area, this is a brilliant opportunity for anyone looking to build on their career in customer services in a busy and growing part of our business.
The role will require someone who is comfortable managing both administrative tasks and telephone-based customer service in a fast-paced environment.
We also offer agile working following on from you successfully completing training and your probation period.
**Responsibilities**
- Process vehicle rental reservations and enquiries received from our Major Accounts client base in an accurate and timely manner
- Deliver prompt confirmation of bookings in compliance with client specific service level agreements
- Provide information relevant to each booking, including delivery/collection processes and airport procedures
- Process changes to reservations and terminations in the rental system, record all amendments and confirm they have been received by the supplier
- Respond to incoming queries in relation to live reservations and work with customers and suppliers to find solutions when problems arise
- Maintain a high level of accuracy with every transaction and review reservations to ensure they have been booked correctly
- Uphold a polite and responsive relationship with internal and external customers at all times
- Liaise effectively with suppliers and other departments to ensure that new customer accounts are set up correctly
- Build and maintain strong relationships with suppliers and customers
**Benefits**
- Salary up to £23,625 per annum (dependent upon experience)
- Annual bonus
- 24 days annual leave & 1 day birthday leave
- Agile working
- Company/Team activities
- Onsite bistro
- Free parking
- Onsite GP & Masseuse
- Private medical healthcare
- Equality, Diversity & Inclusion networks
- Gym membership discount
- Breakdown cover
- Cycle to work scheme
- Tech scheme
- Employee Assistance Programme
If you are looking for a gear change then there has never been a better time to start your Journey with Zenith
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