Fleet Administrator
6 months ago
Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business. An innovative total mobility provider, we offer a unique proposition for car, van and HGV operators in the UK. For over 25 years we've been providing outsourced end-to-end vehicle management solutions for mid to large corporates nationwide & our tailored solutions allow us to provide industry-leading customer service.
Do you have experience in Administration & a passion for providing excellent customer service? If so we would love to her from you. We have an exciting opportunity to join our Commercial Trailer Rental division as a Fleet Administrator, this pivotal role ensure that our Trailers are ready to be collected by our customers on time and that they have a great experience of Zenith. The role will be based out of our Sherburn and Elmet Site.
**The role**:
- Ensure that our trailers are ready to be collected by our customers.
- Keep our records up to date and rental agreements processed and archived.
- Keep in touch with our in-house maintenance provider and third-party maintenance providers to get trailers ready to roll.
- Ensure a high level of health and safety is always maintained.
- Carry out visual inspections of trailers when they are returned from hire and record any damages found.
- Keep the yard tidy by making sure customers park trailers up correctly.
**You will have done a great job if**:
- Our customers can collect their trailers on time without issues.
- Our trailers go on hire without a hitch.
- Our health and safety audits are completed on time.
- We correctly identify and recharge damages on trailers.
**What you will bring with you**:
- Strong communication skills, able to work effectively on the telephone.
- Ability to use different systems, feels comfortable and confident finding their way around a bespoke system.
- Strong customer service ethic will ensure I am easy to do business with and have the customer at the heart of all that we do.
- Strong communication skills to allow me to engage with my internal stakeholders.
- Problem solving to enable agility when dealing with ambiguity, challenges and issues.
- Organised and consistent, to enable our customers to understand next steps and to be able to prioritise and manage my time.
- Calm and resilient - to be able to deal with the pressures of high volumes and volatile situations.
- Authentic and Engaging - to create an environment of trust and empathy both in the team and with our customers.
**Reward**
- Salary £26,696.80
- Company Bonus
- 8am-5pm Mon-Fri
- AA Breakdown Cover
- Private Medical Cover
- 24 days holiday + your birthday off
- Tech Scheme
- + many more flexible benefits
zenhigh
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